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Autoplay on video in homepage not works - by Mirko

This topic has 4 replies, 3 voices, and was last updated 2 months ago ago by Luca Rossi

Mirko

Participant

January 15, 2025 at 11:44

Hello support

Please, contact administrator
for this information.

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3 Answers

Tony Rodriguez

Support staff

January 15, 2025 at 12:26

Hello, @Mirko,

Thank you for contacting us and for using XStore.

1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

2/ Please provide your site wp-admin access in the private content area so we can take a closer look at your settings and help you.

We appreciate your cooperation and look forward to resolving your query promptly.

Best regards,
8Theme’s Team

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Mirko

Participant

January 24, 2025 at 11:31

Hi support

Please contact administrator
for this information.

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Luca Rossi

Support staff

January 25, 2025 at 10:01

Dear Mirko,

We hope this message finds you well.

We have reviewed your homepage on Chrome, Firefox, and Safari, but we were unable to replicate the issue you mentioned. For your reference, here is a screen recording of our testing:

(https://www.awesomescreenshot.com/video/35901081?key=4a7b6b59be80066cee4a952116db3267)

Unfortunately, we currently do not have access to the Edge browser for testing. Since the video element on your site is created using Elementor, we kindly suggest switching to the Storefront theme temporarily to determine if the issue is related to the Elementor plugin.

Please let us know the results of this test or if you require further assistance.

Best regards,
The 8Theme Team

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