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Available for pre-sales………………………………………………………………..

This topic has 5 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

Diana Nikolova

Participant

December 6, 2023 at 10:59

In our site, out-of-stock products are labeled as “Back order” and marked as available for pre-sales. Is it possible to set the statuses directly to “Out of stock?

Please, contact administrator
for this information.

#375865 Copied Theme version: 1.0 WooCommerce version: 7.5.1

4 Answers

Rose Tyler

Support staff

December 6, 2023 at 13:34

Hello, Diana Nikolova,

Thank you for contacting us and for using XStore.

Could you kindly provide us with a more detailed description of your request, accompanied by any relevant screenshots? This will enable us to assist you more effectively.

Lightshot screenshot or Gyazo tool can be used to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Kind Regards,
8theme team

#375898 Copied

Diana Nikolova

Participant

December 7, 2023 at 13:47

We use a supplier for our products and when a product is out of stock with 0 in stock the site instead of redirecting it to out of stock puts it in available for pre-sale. There is no such option with the provider and that’s why I decided to contact you

Please contact administrator
for this information.

#376031 Copied

Rose Tyler

Support staff

December 7, 2023 at 14:58

Hello, Diana Nikolova,

We appreciate your prompt response.

Our theme doesn’t affect it, it appears that one of the plugins installed on your site may be causing the observed behavior. We recommend that you deactivate your third-party plugins one by one to test this hypothesis.
Once you identify the plugin responsible, you will be able to review its settings or contact their support service for further assistance. If you are unable to determine which plugin is causing the issue, please reach out to the WooCommerce support team for help.

Kind Regards,
8theme team

#376046 Copied

Rose Tyler

Support staff

February 3, 2024 at 08:48

Hello,

We hope this message finds you well.

We are writing to inform you that we have introduced a new feature on our support forum that allows for the direct uploading of screenshot files. This enhancement is designed to streamline your experience by eliminating the need to use third-party services for sharing screenshots.

Warm regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#382328 Copied
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