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Back To top - by Al - on WordPress WooCommerce support

This topic has 15 replies, 4 voices, and was last updated 4 years ago ago by Olga Barlow

Al

Participant

January 27, 2021 at 12:46

I have a strange phenomena with back to top
it looks like the icon grow monsterly
http://prntscr.com/xphihl
I could not see where can I control the style of this element
Can you please direct me?

#270525 Copied Theme version: 7.2.4

14 Answers

Rebecca

Participant

January 27, 2021 at 12:56

I have exactly the same issue. Must be something to do with the update?

#270529 Copied

Rose Tyler

Support staff

January 27, 2021 at 13:01

Hello,

You just need to clear cache (browser, plugin, server, or CDN cache).

Regards

#270530 Copied

Rebecca

Participant

January 27, 2021 at 13:07

I’ve cleared all cache and it’s still there.

#270536 Copied

Rose Tyler

Support staff

January 27, 2021 at 13:17

Hello Rebecca,

Could you provide URL of your site and temporary wp-admin access?

Regards

#270543 Copied

Rebecca

Participant

January 27, 2021 at 13:23

Yes of course

Please contact administrator
for this information.

#270546 Copied

Rose Tyler

Support staff

January 27, 2021 at 13:26

Hello Rebecca,

https://prnt.sc/xpk2mh , but I do not see the problem on your site – https://prnt.sc/xpk23r It is cache of your browser, please clear it.

Regards

#270549 Copied

Al

Participant

January 27, 2021 at 14:48

Thank you Rose,

Clearing Cache work for me

Any reason why it happen?

#270573 Copied

Rose Tyler

Support staff

January 27, 2021 at 16:36

I am glad that you sorted it out.
We changed styles of the button in this update.

Regards

#270607 Copied

Al

Participant

January 27, 2021 at 20:00

I have 5 sites and some it worked and for two it is not
Hope there is a firm way to clear it as I did all cache clearing and still having it

can you check from your side

#270661 Copied

Olga Barlow

Participant

January 27, 2021 at 22:35

Hello, @Al

Provide us with WP Dashboard access to sites where you still have the issue with the back to top button.

Regards

#270719 Copied

Al

Participant

January 28, 2021 at 12:04

Ok, Thank YOU!

Please contact administrator
for this information.

#270801 Copied

Rose Tyler

Support staff

January 28, 2021 at 13:50

You are using File generator, so I’ve just clicked on Generate button.
Check the “Back to top” button now – https://prnt.sc/xrbsl0

Regards

#270836 Copied

Al

Participant

January 28, 2021 at 19:43

Thank You, WHat is File Generator?

Not sure I’m aware of that, Where can I read more about it?

#270918 Copied

Olga Barlow

Participant

January 28, 2021 at 20:41

Hello,

Go to XStore > Files generator. You’ll find the description of the feature there. It allows to enabled styles only elements that you use on your site if you are familiar with the theme very well.

Regards

#270932 Copied
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