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Background image in a section is not appearing on the front end

This topic has 7 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

Cr3atorf1lm

Participant

July 19, 2023 at 14:55

Hi there
I am setting a background image in a section and is appearing when i am at the backend and elementor but is not appearing on the front end.
I do not think it is a cahsing issue.
It is on the home page

please advice

#362374 Copied Theme version: 9.1.9 WooCommerce version: 7.9.0

6 Answers

Tony Rodriguez

Support staff

July 20, 2023 at 05:51

Hello, @Cr3atorf1lm,

If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

If the issue still persists then please share the screenshot of the section you are talking about also In order to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Theme’s Team

#362403 Copied

Cr3atorf1lm

Participant

July 20, 2023 at 07:48

Hi there
i tried deactivated but not lack.
Please see credentials and screenshot

Regards
Gf

Please contact administrator
for this information.

#362417 Copied

Tony Rodriguez

Support staff

July 20, 2023 at 08:11

Hello, @Cr3atorf1lm,

We have checked your site and found that the background image in a section is appearing correctly on your site frontend. To ensure that the changes are visible, please try to clear the cache and check back.

For further reference, please refer to the image provided at the following link: https://imgur.com/IMWXHwb

We have also noticed that the provided WordPress admin login details are not valid/correct. Please refer to the screenshot under the private content area for more information. We kindly request that you provide the correct admin login details.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#362423 Copied

Cr3atorf1lm

Participant

July 20, 2023 at 08:21

Please try again with the credentials now
thanx

#362429 Copied

Cr3atorf1lm

Participant

July 20, 2023 at 09:43

we are ok now
thanx

#362441 Copied

Rose Tyler

Support staff

July 20, 2023 at 09:47

Hello, @Cr3atorf1lm,

Thank you for your response.

Please clear the cache of the browser and check the background image now.
The problem is solved. Please test it from different devices and browsers. Please check screenshot in the Private Content area from Chrome browser.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#362443 Copied
Tagged: background image, best selling, front-end, persuasive, seo friendly, woocommerce themes
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Background image in a section is not appearing on the front end

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