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Background images not displayed image website

This topic has 8 replies, 3 voices, and was last updated 10 months, 2 weeks ago ago by Luca Rossi

jimmy-17

Participant

January 4, 2024 at 03:20

Background images not displayed

Please, contact administrator
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#378487 Copied Theme version: 1 WooCommerce version: 1

7 Answers

Tony Rodriguez

Support staff

January 4, 2024 at 07:16

Hello, @jimmy-17,

Thank you for contacting us and for using XStore.

We trust this message finds you well. Thank you for bringing the matter of background images not being displayed on your website to our attention. We appreciate your proactive approach to seeking resolution.

Upon thorough examination of your site, we are pleased to inform you that we have identified no issues with the display of background images. In particular, the home page slider images are rendering properly as expected.

To ensure an optimal viewing experience, we recommend clearing your browser cache before revisiting the site. For your convenience and visual reference, we have prepared a video showcasing the correct display of your website’s home page slider images. Please find the video at the following link: https://www.veed.io/view/8a7b1fd2-0305-4e5c-88d8-711828113e77?sharingWidget=true&panel=share.

Best Regards,
The 8Theme Team

#378497 Copied

jimmy-17

Participant

January 5, 2024 at 02:21

in private

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for this information.

#378621 Copied

Tony Rodriguez

Support staff

January 5, 2024 at 06:19

Hello, @jimmy-17,

Thank you for reaching out to us regarding the issue you’re experiencing with the quote confirmation message in WooCommerce Storefront. We understand the importance of a seamless quoting process and are committed to resolving this matter for you.

To determine whether the issue is specific to your theme, we kindly ask you to follow these steps:

a) Switch your current theme to “WooCommerce Storefront,” the default theme that comes bundled with WooCommerce.

b) Add a product to your quote list and check if the confirmation message “Quote added to quote list” is displayed. To understand is it our theme issue or not?

If the issue persists even with the WooCommerce Storefront theme, it could suggest a potential plugin conflict or a broader compatibility concern. In this scenario, We suggest that you contact the support team of WooCommerce (https://wordpress.org/support/plugin/woocommerce/) for further assistance.

Kind Regards,
8theme team

#378631 Copied

jimmy-17

Participant

January 5, 2024 at 11:52

Hello, the problem is with xtsore.

See screenshots with the plugin developer:
https://drive.google.com/file/d/19bYtkFTcsL6Yw6URDCY44iqW-eIQ7UbK/view?usp=sharing

https://codecanyon.net/item/woocommerce-quote/44590140/comments

https://nimbusweb.me/nimbus-screenshots/d6fd4af7cdd9053815a24d1708b974d9

Can you fix this?

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for this information.

#378684 Copied

Luca Rossi

Support staff

January 5, 2024 at 12:50

Hi @jimmy-17,

The WooCommerce Quote plugin is not compatible with the Fixed Added To Cart Message option(it’s under Theme Options > WooCommerce(Shop) > Single Product Builder > Add To Cart & Quantity > Fixed Added To Cart Message).

When we enable this option, the HTML structure of Fixed Added To Cart Message will be changed so the Javascript of WooCommerce Quote plugin can’t locate it to add the messages.

Everything is fine when I turn off it: https://prnt.sc/QoBNBcVjcLOe

Please clear the cache and check again.

Kind Regards,
8theme team

#378702 Copied

jimmy-17

Participant

January 6, 2024 at 19:02

Hello, I deleted the cache but the problem persists. I still don’t see the add to quote list message. Could you help me? Thank you

Please contact administrator
for this information.

#378888 Copied

Luca Rossi

Support staff

January 7, 2024 at 08:49

Hi @jimmy-17,

We guess there was a cache issue with the WP-Rocket plugin. We’ve disabled the WP-Rocket plugin and now the messages are displaying: https://www.awesomescreenshot.com/video/23828910?key=399d8c94d487bfd184552571f4353b4b

Kind Regards,
8theme team

#378905 Copied
Tagged: background images display issue, image display solution, website image problem, woocommerce image troubleshooting, woocommerce wordpress themes, wordpress image settings, wordpress theme support
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