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Background images not resizing on tablet landscape mode

This topic has 14 replies, 3 voices, and was last updated 3 weeks, 5 days ago ago by Jack Richardson

feeldesign

Participant

February 12, 2025 at 14:01

https://knaresboroughengineering.co.uk/ background images not resizing on tablet landscape mode, fine on all other devices and rotations, is the theme style sheet wrong?

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13 Answers

Rose Tyler

Support staff

February 12, 2025 at 14:10

Hello, feeldesign,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

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feeldesign

Participant

February 12, 2025 at 14:17

https://www.dropbox.com/scl/fi/gcqbakvkh78t3gkornblk/IMG_0165.MOV?rlkey=hmyhk18mgxqbwbos9q51w4vxc&dl=0 video here shows, the image does not resize on landscape tablet, but fine on portrait
Thanks
James

Please contact administrator
for this information.

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Rose Tyler

Support staff

February 12, 2025 at 14:56

Hello,

Thank you for sharing the access details and the video.

Based on our observations, the behavior you are experiencing is not related to the theme but rather to the settings you have configured for the content using the WPBakery plugin. This means that you are likely to encounter the same result with other themes as well.

As a possible solution, you may consider adjusting the settings to prevent unnecessary spacing on certain devices – https://prnt.sc/VW8DK2pKPsx7

Please let us know if you need any further assistance.

Best regards,
8Theme Team

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feeldesign

Participant

February 12, 2025 at 16:30

Hi
I am a little confused, as the empty space is not hidden on mobile and it shows fine? Why only an issue on landscape tablet?

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Rose Tyler

Support staff

February 12, 2025 at 17:01

Hello,

Could you please confirm if our modifications have helped resolve the issue?

There are several elements that create empty spaces https://prnt.sc/dJUe6IG1SytC https://prnt.sc/Jd5Q9mXgX2fy in the mentioned row. We have hidden only one of them, as shown in the screenshots above.

Best regards,
8Theme Team

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feeldesign

Participant

February 14, 2025 at 08:13

Hi
Your changes have not made any difference – assuming you made them to the image at the top of the home page? I can’t see any 150px padding on that one? My client did all of the design, at his insistence, against my advice, and I have had to fix a number of things for him, but he insisted on long, complex pages and, after launch is now annoyed as his staff are making fun of the site! How can we fix this issue? I am going to have to go through and hide many elements on mobile, and maybe tablet if this is not solvable!

Files is visible for topic creator and
support staff only.

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Jack Richardson

Support staff

February 14, 2025 at 16:49

Dear @feeldesign,

Thank you for reaching out to us.

The questions you have regarding content customization for your customer are not related to our theme, as they do not pertain to any bugs or issues within the theme itself. In this case, you may need to adjust the content by modifying the padding and margin values with responsive settings. This can be done if the “Responsive WPBakery” module is activated under “Theme Options → Speed Optimization”.

If you would like us to suggest specific adjustments, please provide more details regarding the exact elements you wish to reduce on your pages, as shown in your screenshots or videos. Your clarification will help us assist you more effectively.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team

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feeldesign

Participant

February 14, 2025 at 17:28

Hi
I can’t see anything under theme options for speed optimisation https://capture.dropbox.com/fEty5P5kkPh8KGeA

I know my client put ridiculous amounts of padding on, across all devices at the start as he was only looking on a huge Mac monitor and I had to undo a lot of that!!

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Jack Richardson

Support staff

February 17, 2025 at 08:28

Dear @feeldesign,

We sincerely apologize for providing you with the incorrect section for this option. Please refer to the following video to locate the correct option: https://gyazo.com/b3e5297192bc3457cb12d0789481e0df.

Kindly note that additional customization falls outside the scope of our basic support services. Therefore, we are unable to provide specific custom solutions.

Thank you for your understanding. Please feel free to reach out if you have any further questions.

Best regards,
Jack Richardson
8Theme Team

#434515 Copied

feeldesign

Participant

February 17, 2025 at 11:59

Hi Jack,
That is already turned on. There is clearly an issue as fine on all other devices apart from tablet landscape, and I use background iages with an empty space on almost all sites, and no issues. What is the issue here!?

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Jack Richardson

Support staff

February 17, 2025 at 16:56

Dear @feeldesign,

We previously requested a screenshot and other details to better understand your concern (https://www.8theme.com/topic/background-images-not-resizing-on-tablet-landscape-mode/#post-434352); however, we have not received a response. Without this information, it is difficult for us to determine the specific areas where you would like to reduce the spacing.

Additionally, if you are not experiencing this issue on other websites, it is possible that different units for spacing elements or a different builder, such as Elementor, are being used. We kindly suggest checking this on your end first.

Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

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feeldesign

Participant

February 17, 2025 at 20:34

Hi
I sent a video, showing the issue where the background image does not resize on ipad landscape – see link again https://share.icloud.com/photos/004dssybGXlb5mIdXJOssww5w and please have a look at solving this, it MUST be a CSS issue in the theme to be one format that does not work!!

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Jack Richardson

Support staff

February 18, 2025 at 14:22

Dear @feeldesign,

We appreciate your inquiry. The issue you are experiencing with landscape/portrait layout rotations may be caused by the following activated options:

1. “Stretch Row Option” – This setting may not correctly adjust the row width. Please note that this option is related to the WPBakery plugin and not to our theme.
2. “Fixed Background Option” – In some browsers, this option may not initialize correctly.

We recommend reviewing these settings and temporarily deactivating them for testing purposes. Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

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