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Background Shades Appearing on Slider Load

This topic has 4 replies, 2 voices, and was last updated 1 months ago ago by Tony Rodriguez

Merin

Participant

October 22, 2024 at 05:44

We initially used the default slider on the homepage but recently made some edits to it. Now, we are noticing issues, such as background shades appearing while the slider is loading. Why is this happening, and how can we resolve it?

#419834 Copied

3 Answers

Tony Rodriguez

Support staff

October 22, 2024 at 06:44

Hello, @Merin,

Thank you for contacting us and for using XStore.

To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

Additionally, Please provide your site wp-admin access in private content area so that we can check and help you.

We appreciate your cooperation and look forward to resolving your query promptly.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#419840 Copied

Merin

Participant

October 22, 2024 at 12:19

“To better understand the issue you are experiencing, we kindly request that you record a video…”
Link: https://www.canva.com/design/DAGUSDvdReY/LE8EmDC1TGb4uJuA_oPiuA/watch?utm_content=DAGUSDvdReY&utm_campaign=designshare&utm_medium=link&utm_source=editor

Please contact administrator
for this information.

#419944 Copied

Tony Rodriguez

Support staff

October 22, 2024 at 12:35

Hello, @Merin,

Thank you for your response.

To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.3) and XStore core plugin (5.4.3). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://xstore.8theme.com/update-history/

Afterward, Please clear your browser cache and check again.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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