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Background Video won't load on Firefox

This topic has 8 replies, 2 voices, and was last updated 10 years, 7 months ago ago by Eva Kemp

prendrefeu

Participant

June 13, 2014 at 21:11

Hi there,

Here is the site:
synovatest.unmap.org

The home page has a video background set into a row. I’ve entered in a .mp4, a .webm and a .ogv file – all the same video, different fallback files. Everything works well on Chrome & Safari, but the video does not load for Firefox.

Any help?

#7014 Copied

7 Answers

Eva Kemp

Support staff

June 14, 2014 at 09:08

Hello,

Please provide us with FTP and admin panel credentials in Private Content.

Regards,
Eva Kemp.

#7034 Copied

prendrefeu

Participant

June 16, 2014 at 03:02

Hi Eva, see private content below. Thanks for your help.

Please, contact administrator
for this information.

#7071 Copied

Eva Kemp

Support staff

June 16, 2014 at 08:20

Hello,

I’m unable to connect to FTP. Please check the login details and provide us with the correct ones.
Thank you.

Regards,
Eva Kemp.

#7081 Copied

prendrefeu

Participant

June 16, 2014 at 08:23

Corrected below:

Please, contact administrator
for this information.

#7082 Copied

Eva Kemp

Support staff

June 16, 2014 at 12:32

We’ve created a test page where the video is working http://synovatest.unmap.org/test/ . Checking your video file at the link http://synovatest.unmap.org/Videos/NZ_Edited.mp4 we’re getting an error that the file is corrupted:

Please recheck it.

Regards,
Eva Kemp.

#7124 Copied

prendrefeu

Participant

June 16, 2014 at 16:35

Hi Eva,

Thanks for your test of the site’s issues. Your test video did not work in Firefox (Mac, v30.0). It works in Safari.

Similarly, I fixed my .mp4 file, reuploaded it and it works fine in Chrome and Safari, but not Firefox.

Can you look into this? Clearly something is going on with the coding, no? It is not loading the .mp4 nor any of the other formats.

Login credentials have not changed.

#7157 Copied

Eva Kemp

Support staff

June 16, 2014 at 20:40

Hello,

Now the video is working in Firefox on our side. Please try to clear your browser cache and recheck the site.

Regards,
Eva Kemp.

#7169 Copied
Tagged: background video, firefox, load, themes, woocommerce, wordpress
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