Return to previous page

Backorder Bug - by 11omerfaruk - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

11omerfaruk

Participant

January 22, 2015 at 19:48

Hi,

I already checked this with Woocommerce and comfirmed with them that it’s not an issue of woocommerce. this theme is causing a bug with woocommerce and is causing a really bad customer experience. woocommerce support has screencasts confirming it’s not a woocommerce issue. see http://cld.wthms.co/11MFq & http://cld.wthms.co/1fLfh

2 issues:

1] if stockmanagement is enabled, backorder disabled & customer TYPES in an amount above stocklevel in singleproduct page, the pop up notifying stocklevel does not show

2] if an amount above stocklevel is manually TYPED in shoppingcart, the order still gets through even though backorder is disabled.

Please offer a solution becaus ethis is causing bad customer experience.

thanks

#36626 Copied

5 Answers

Eva Kemp

Support staff

January 22, 2015 at 20:25

Hello,

Please provide us with FTP and wp-admin panel credentials in private content.

Thank you.
Regards,
Eva Kemp.

#36642 Copied

11omerfaruk

Participant

January 25, 2015 at 11:46

Hi Eva,

thanks for the reply but I would rather not give anyone else access to my backend. these are your own themefiles so please work at it within your own backend and see for yourself. i can see your demo’s do not have stockmanagement enabled & backorder disabeld becasue it’s accepting an amount of 1000000000’s in your shoppingcart. please on your own demo’s, enable stockmanagement with limited stock and disable backorder & try to fix the issue.

thank you.

ps. please post a reply to this reply directly instead of adding a new reply. this way I will get notified by email when someone replies.

#36950 Copied

Eva Kemp

Support staff

January 26, 2015 at 10:27

Hello,

I’ve checked this issue on our test site and when I tried to add more items of a products than there are in the stock I was given an error:
“You cannot add that amount of “AWESOME DEMO EAR-RING” to the cart because there is not enough stock” and the product wasn’t placed in the cart.

What theme version are you using?
Please provide us with wp-admin panel credentials to check this problem on your site.

Thank you.
Regards,
Eva Kemp.

#37020 Copied

11omerfaruk

Participant

January 26, 2015 at 23:40

Hi Eva,

my backend & front end is in Dutch so this will be a problem. I can’t have you play with wplang. I have realtime customers I have to deal with.

on your demo sites, I can’t see what you’re describing here. I’m on wp 4.1, woocommerce 2.2.10 & royalthem 1.5.2. I have not added any additional css so I’m working with your default themefiles. So I don’t understand why I’m having issues and you’re not. this is a very simple but very strange issue and I believe you’re fully capable of fixing it in no time. please help me out. thanks

#37185 Copied

Eva Kemp

Support staff

January 27, 2015 at 09:40

Hello,

To check this issue we need to see your site, because from our side there is no such problem.
Please provide us with wp-admin panel credentials and FTP access.
Did you made any changes in original theme files?

Thank you.
Regards,
Eva Kemp.

#37250 Copied
Tagged: backorder bug, fix backorder bug, resolve backorder issue, seo friendly, woocommerce themes, wordpress woocommerce
Viewing 6 results - 1 through 6 (of 6 total)