Bad gateway - by juan - on WordPress WooCommerce support

This topic has 16 replies, 2 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

  • Avatar: juan
    juan
    Participant
    October 28, 2020 at 17:53

    hi, i have a problem with this error, when i try to open 10 pages i get the error, when a few user go to any page, get the error, when that happens I receive an email that marks a different error each time like this:

    WordPress versión 5.5.1
    Tema actual: XStore (versión 7.0.2)
    Plugin actual: Slider Revolution (versión 6.2.23) PHP versión 7.4.10

    Detalles del error
    ==================
    Se ha producido un error del tipo E_COMPILE_ERROR en la línea 47 del archivo
    /home/enelbiou/public_html/enelbiou.com/wp-content/plugins/revslider/revslider.php.
    Mensaje de error: require_once(): Failed opening required
    ‘/home/enelbiou/public_html/enelbiou.com/wp-content/plugins/revslider/admin/includes/widget.class.php’
    (include_path=’.:/opt/alt/php74/usr/share/pear’)
    i need help…

    15 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 29, 2020 at 11:32

    Hello,

    It looks that wp-content/plugins/revslider/admin/includes/widget.class.php file is missing. Try to reinstall the Revolution slider plugin and check after that.

    Regards

    Avatar: juan
    juan
    Participant
    October 29, 2020 at 12:05

    well,when the page fails it gives a different error, i update all plugins and reinstall but nothing, bad gateway show if the user go to any pages, try you to open a few pages

    WordPress versión 5.5.1
    Tema actual: XStore (versión 7.0.2)
    Plugin actual: (versión )
    PHP versión 7.4.10

    Detalles del error
    ==================
    Se ha producido un error del tipo E_COMPILE_ERROR en la línea 44 del archivo
    /home/enelbiou/public_html/enelbiou.com/wp-content/themes/xstore/framework/theme-options.php.
    Mensaje de error: require_once(): Failed opening required
    ‘/home/enelbiou/public_html/enelbiou.com/wp-content/themes/xstore/framework/customizer/theme-options/config/config.php’
    (include_path=’.:/opt/alt/php74/usr/share/pear’)

    Avatar: juan
    juan
    Participant
    October 29, 2020 at 12:11

    other one:
    Detalles del error
    ==================
    Se ha producido un error del tipo E_COMPILE_ERROR en la línea 66 del archivo
    /home/enelbiou/public_html/enelbiou.com/wp-content/plugins/js_composer/include/autoload/vc-shortcode-autoloader.php.
    Mensaje de error: require_once(): Failed opening required
    ‘/home/enelbiou/public_html/enelbiou.com/wp-content/plugins/js_composer/include/classes/shortcodes/vc-row-inner.php’
    (include_path=’.:/opt/alt/php74/usr/share/pear’)

    Avatar: juan
    juan
    Participant
    October 29, 2020 at 12:33

    and wp-content/plugins/revslider/admin/includes/widget.class.php exists

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 29, 2020 at 12:40

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check the issue in more detail. Also, make sure that the mentioned files and folders have correct permissions.

    Regards

    Avatar: juan
    juan
    Participant
    October 29, 2020 at 13:34

    Ok, I need to know from which country you are accessing to give you access

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 29, 2020 at 13:35

    Hello,

    IPs of our experts who will work on your issue 176.98.69.124, 176.98.70.243 and 176.98.70.175.
    Add to whitelist.

    Regards

    Avatar: juan
    juan
    Participant
    October 29, 2020 at 13:46

    sorry i use cpanel and i need the country

    Avatar: juan
    juan
    Participant
    October 29, 2020 at 13:58

    i lookup the ip, is ukranie?

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 29, 2020 at 16:11

    Hello,

    Yes. But our support expert can’t log in to Dashboard https://prnt.sc/v9h6gb and can’t connect to FTP http://prntscr.com/v9h76k Make sure that FTP username and password are correct.

    Regards

    Avatar: juan
    juan
    Participant
    October 29, 2020 at 16:35

    i go to look what happend

    Please contact administrator
    for this information.
    Avatar: juan
    juan
    Participant
    October 29, 2020 at 16:42

    try now

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 29, 2020 at 17:49

    Hello,

    FTP is ok. But WP Dashboard login form is still unavailable https://prnt.sc/v9h6gb

    Regards

    Avatar: juan
    juan
    Participant
    November 12, 2020 at 12:21

    hi, can you try now?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 12, 2020 at 16:27

    Hello,

    I tried to replicate the mentioned issue but the pages work ok for me https://gyazo.com/55d8a3274e318628aad394f67bcc2eac
    Also, I checked the logs (WooCommerce > Status > Logs) and don’t see error logs with these issues during the last days.
    Could you, please, tell me how could I get the mentioned error?

    Regards

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