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Banner carousel is not showing up after update

This topic has 2 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

  • Avatar: Cr3atorf1lm
    Cr3atorf1lm
    Participant
    January 30, 2024 at 16:09

    Hi there
    after the latest update, the banner carousel module is not showing.
    This is placed on the very top of the home page

    #381796 Copied Theme version: 9.2.6 WooCommerce version: 8.5.2
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2024 at 16:25

    Hello, Cr3atorf1lm,

    Thank you for reaching out to us and bringing this issue to our attention.

    We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Should the issue persist, we kindly request that you provide us with temporary administrative access to your WordPress site.

    We look forward to your prompt response and are here to assist you further.

    Best Regards,
    8Theme’s Team

    #381840 Copied
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