Banner de pagina de inicio no carga nunca

Hello, @belen,

Thank you for contacting us and for using XStore.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We have deactivated the Robin image optimizer plugin on your website, which has addressed the problem.

Please clear your browser’s cache and revisit your site to confirm that the homepage banner is now displaying correctly.

2/ To prevent images from redirecting to links on your website, please insert the following CSS code into the designated path: Navigate to Xstore > Theme Options > Theme Custom CSS > Global CSS.

.single-product .woocommerce-product-gallery a {
    pointer-events: none;
}

We trust this adjustment will meet your requirements.

Best Regards,
8Theme’s Team

Hi @belen,

Please also add this custom CSS codes under Xstore > Theme Options > Theme Custom CSS > Global CSS:

.woocommerce-product-gallery {
    max-height: 500px;
    overflow: hidden;
}

Hope it helps!

Hi @belen,

1. We suggest you to try the troubleshooting steps in this article: https://elementor.com/help/having-problems-using-elementor/.

2. If it doesn’t help, we advise disabling all third-party plugins that are not included with the XStore theme. You can view a list of the included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating these plugins, please clear your browser’s cache and verify if the issue still persists. This is an important step as third-party plugins can often lead to conflicts.

If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

Before proceeding with the troubleshooting or any updates, we strongly recommend taking a complete backup of your site to safeguard against any potential data loss.

Best Regards,
8Theme’s Team

Dear Belen,

We hope this message finds you well.

We have checked the Elementor’s functionality on our end and it appears to be loading correctly. You can view the status via this link: https://www.awesomescreenshot.com/video/29759972?key=dac61163e362ae413fd0ec6bad353d28

Could you please specify which pages you are experiencing issues with? This information will help us assist you more effectively.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Dear Belen,

We hope this message finds you well.

We would like to inform you that your shop page has not been configured using Elementor. Instead, you can customize your shop page through the Customizer. We have included the relevant link in the private content section for your convenience.

Should you prefer to edit your shop page using Elementor, we kindly suggest reviewing the following article which provides detailed guidance on how to do so: [XStore Products Archive Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

Thank you for your attention. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Dear Belen,

We hope this message finds you well. We would like to inform you that we have not made any modifications to your shop page.

If discrepancies persist, we recommend considering a rollback to a previous backup.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team