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Banner with mask does not show pictures - by loverbot

This topic has 14 replies, 3 voices, and was last updated 7 years, 9 months ago ago by Olga Barlow

loverbot

Participant

February 14, 2017 at 11:24

I’ve strange problem. Localhost everything works perfectly, but when I tried to setup the theme on server, the banner with mask does not show pictures.

Please, contact administrator
for this information.

#154757 Copied Theme version: 3.8 WooCommerce version: WordPress 4.7.2

13 Answers

Rose Tyler

Support staff

February 14, 2017 at 11:38

Hello,

Try to re-add your images there

Regards

#154758 Copied

loverbot

Participant

February 14, 2017 at 11:46

Uploaded new image, still same problem appears.

Please, contact administrator
for this information.

#154759 Copied

loverbot

Participant

February 14, 2017 at 11:48

Banner image settings:

Please, contact administrator
for this information.

#154761 Copied

Rose Tyler

Support staff

February 14, 2017 at 11:48

Hello,

Could you please provide wp-admin access in Private Content so we could check it?

Regards

#154762 Copied

loverbot

Participant

February 14, 2017 at 11:54

Ofcourse. Giving you full permision. Thank you.

Please, contact administrator
for this information.

#154763 Copied

Rose Tyler

Support staff

February 14, 2017 at 12:02

Hello,

Please check if the issue persists with default WordPress theme. Also, try to set permissions to 777 for your uploads folder in wp-content directory.

Regards

#154764 Copied

loverbot

Participant

February 14, 2017 at 12:32

Everything is working except this. I can include the same image in the post and it will appear as it should. The only problem is with this banner which I’d like to use. Uploads folder is set to 777.

#154767 Copied

loverbot

Participant

February 14, 2017 at 12:37

And I’ve never had this problem with previous theme – newspaper.

#154769 Copied

Rose Tyler

Support staff

February 14, 2017 at 13:16

Hello,

I’ve uploaded png image and it works fine now.
Try to contact your server providers for help in this question.

Regards

#154774 Copied

loverbot

Participant

February 14, 2017 at 13:50

Thank you! May I ask how did you uploaded the png image? I’ll definatelly ask them too about that problem, but I’d be really appreciated if you can give me some hint how did you managed to do it.

Thank you one more time and best regards.

#154778 Copied

loverbot

Participant

February 14, 2017 at 13:52

Should I always try to upload images in .png instead of .jpg to avoid this particular problem?

#154779 Copied

Rose Tyler

Support staff

February 14, 2017 at 14:58

Hello,

I’ve added image in Media > Add New.
Credentials you provided are incorrect. Check them and provide the correct one

Regards

#154783 Copied

Olga Barlow

Support staff

February 14, 2017 at 15:07

Hello,

You should not use png instead of jpg. It’s different formats of image and you can google about difference between them and when you should use one and when another. We meant that problem appears with jpg images only. Could you, please, try default VC element image and check if this issue appears with default element or with our element only. If problem persists even with default Image element then enable default WP theme – Twenty Seventeen for example and check again: problem persists even with default theme or with our theme only.

In case issue appears with our theme only and with our element only then provide admin panel and FTP access to your site.

Regards

#154786 Copied
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