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Big delay while addding / removing products from the cart page

This topic has 4 replies, 2 voices, and was last updated 6 months ago ago by Rose Tyler

jaswinders

Participant

May 10, 2024 at 11:35

When the user add products to the cart or tries to remove products from the cart or tries to even view the cart, it is extremely slow. The loader appears and sometimes the user has to wait for 15 seconds just for a product to get added in the cart. The delay is huge especially if there are a couple of products already added in the cart. Since customers do not have such patience, we will lose orders. Please help out speed up the cart and checkout pages. Its extremely important as one of the main purpose of rebuilding the website on xstore was to improve the speed and performance.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#394624 Copied Theme version: 9.3.9

3 Answers

Rose Tyler

Support staff

May 10, 2024 at 12:26

Hello,

Thank you for reaching out to us.

To address these matters, we advise you to resolve the identified issues at your earliest convenience https://prnt.sc/i2HG6wECIdNh . For guidance on rectifying the ‘Access-Control-Allow-Origin’ issue, you may find the following resource helpful: https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/. Alternatively, we recommend seeking assistance from your hosting provider for further support.

Please inform us once the necessary corrections have been made, so we may proceed with any additional assistance you may require.

Best Regards,
8Theme’s Team

#394638 Copied

jaswinders

Participant

May 16, 2024 at 06:25

Hello,
We have solved the issue pointed out in the above reply relating to Fastsimon search. However, still the cart and checkout is extremely slow. Please help out solve this asap.

#395385 Copied

Rose Tyler

Support staff

May 16, 2024 at 07:10

Hello, jaswinders,

We’ve checked and do not see the problem.

1/ Have you changed wp-admin access? We can’t log in.

2/ Could you please record a video where the issue is visible together with your actions?

3/ Ajax adds to cart speed depending on server response time and DB structure. Theme sends requests to your DB and waits for a response. So, if it’s slow, please try to speed up the server response time. We can do nothing with it, you need to contact your hosting provider.

Best Regards,
8Theme’s Team

#395397 Copied
Tagged: cart page delay, fixing woocommerce delays, optimizing woocommerce cart, product addition delay, product removal delay, woocommerce themes, wordpress woocommerce issues
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