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Big problem with back end speed (and frontend too)

This topic has 49 replies, 3 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

Marta

Participant

June 5, 2023 at 10:24

Thank you so much! Do you know what plugin are not working ok with php 8?

#358613 Copied

Rose Tyler

Support staff

June 5, 2023 at 10:47

Hello, @Marta,

You’re welcome!

We are not responsible for 3rd party plugins, so we can’t give you a solid response, sorry.

Kind Regards,
8theme team

#358620 Copied

Marta

Participant

June 21, 2023 at 12:30

Hi,
I come back to this topic because I don’t know what more solutions to try out to increase a little the speed of the backend. To upload a 70k image to media, it takes more than a 30 seg. This is not normal, but I don’t know where to look for a solution, if it’s a wordpress, theme or plugin problem. Any suggestions?

#359887 Copied

Rose Tyler

Support staff

June 21, 2023 at 15:27

Hello, @Marta,

Uploading images to Media is related to WordPress and hosting functionality. Please read the online guides, for example – https://www.dreamhost.com/blog/how-to-fix-wordpress-image-upload-issues/ https://wordpress.stackexchange.com/questions/219588/too-slow-image-upload-in-wordpress-media-library-as-image-number-increases
Try suggestions from there, and contact the support of WordPress and your hosting provider.

Kind Regards,
8theme team

#359917 Copied

Marta

Participant

June 22, 2023 at 13:01

Ok thank you so much!

#360002 Copied

Rose Tyler

Support staff

June 22, 2023 at 14:17

Hello, @Marta,

You’re welcome!

Kind Regards,
8theme team

#360012 Copied

Marta

Participant

June 30, 2023 at 11:32

Hi,
I am still investigating the speed problem of my website. I have checked with woocommerce support and they tell me it is due to the combination of my theme and woocommerce. Is this possible?
It also seems that the wpml plugin in combination with woocommerce slows down the site.

#360788 Copied

Rose Tyler

Support staff

July 1, 2023 at 08:51

Hello, @Marta,

Here are our recommendations – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

“It also seems that the wpml plugin in combination with woocommerce slows down the site.” – in this case, contact support of the WPML plugin.

Kind Regards,
8theme team

Please contact administrator
for this information.

#360889 Copied

Marta

Participant

July 12, 2023 at 15:35

Hi,

I have activated the Storefront theme and the website runs much faster than with Xstore.
What can happen?
Maybe there is a third party plugin that is not compatible with your template and that’s why it slows it down?

#361816 Copied

Rose Tyler

Support staff

July 12, 2023 at 15:55

Hello, Marta,

The storefront doesn’t have the settings and features that XStore has.

“Maybe there is a third party plugin that is not compatible with your template and that’s why it slows it down?” – it is possible, please check it by disabling 3rd party plugins.

Also, please check the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#361819 Copied

Marta

Participant

July 12, 2023 at 16:53

Ok thanks, I will check everything.

#361822 Copied

Marta

Participant

July 12, 2023 at 17:24

Does the slider revolution plugin affect only the home page?

#361823 Copied

Rose Tyler

Support staff

July 13, 2023 at 07:03

Hello, Marta,

Thank you for your response.
You can do the simple test, temporarily disable the slider revolution plugin and test the speed using https://gtmetrix.com/
If you want to use the plugin still, please read this article – https://www.sliderrevolution.com/tutorials/optimizing-load-speed-and-performance/

We hope this information is helpful.

Kind Regards,
8theme team

#361854 Copied

Marta

Participant

July 14, 2023 at 10:43

Hi, I think I have found one of the problems of my website (apart from image optimisation)

cookie_key=xstore_wishlist_ids_0&action=xstore_get_user_wishlist
cookie_key=xstore_compare_ids_0&action=xstore_get_user_compare
products_count=0&action=xstore_compare_fragments
products_count=0&action=xstore_wishlist_fragments

These resources are using a lot of admin-ajax.php (gtmetrix test)

Do they belong to the functions wishlist and compare, or to another one?

Thanks

#361969 Copied
Rose Tyler

Support staff

July 14, 2023 at 12:34
Hello, Marta,

Thank you for your response.

Please try to add the next code in the functions.php file of child theme:
```
add_filter('xstore_wishlist_mini_content_ajax', '__return_false');
add_filter('xstore_compare_mini_content_ajax', '__return_false');
```
Kind Regards,
8theme team
#361979 Copied
Marta

Participant

July 21, 2023 at 09:41

Hi,

that code did not works.
I had to deactivate the wishlist and the compare.

Also, I see another problem with the cart. Please see the file attached.

https://app.screencast.com/ODVCJXcjy1bgC
wc-ajax=get_refreshed_fragments

So I need to deactivated too?

I wonder if this only happens to me, is it because I have a function misconfigured?

Thanks

#362554 Copied

Rose Tyler

Support staff

July 21, 2023 at 10:57

Hello, Marta,

?wc-ajax=get_refreshed_fragments is the default WooCommerce request to update cart in header and also wishlist. Unfortunately, the theme does not have options to speed it up. You can read this topic and maybe find any solution suitable for you https://wordpress.org/support/topic/wc-ajaxget_refreshed_fragments-5/
Or you can disable Ajax Cart Fragments – Theme Options > Speed Optimization > Always Load Wc-Cart-Fragments > off. Ajax Cart Fragments option allows you to sync the number of products in the header mini-cart if you open your site in a few browser tabs.

Kind Regards,
8theme team

#362565 Copied

Marta

Participant

July 21, 2023 at 11:16

Ok thanks,
I will try to deactivate it and see the results

#362567 Copied

Rose Tyler

Support staff

July 21, 2023 at 12:14

Hello, Marta,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#362575 Copied
Tagged: backend, frontend, optimization, performance, speed, woocommerce, wordpress
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