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Billing address issues - by scottgreen - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 10 years, 7 months ago ago by Eva Kemp

scottgreen

Participant

May 13, 2014 at 18:44

Hello

Im having some issues with the billing information for the customers details. upon entering the information into the required fields and pressing continue tab, the page jumps to the bottom of the screen (page) ??? please can this be looked at as it also appears to have no error checking on the form?

thanks scott

#3546 Copied

9 Answers

Eva Kemp

Support staff

May 13, 2014 at 20:30

Hello,

Please provide us with wp-admin panel credentials in Private Content to check the issue.

Regards,
Eva Kemp.

#3557 Copied

scottgreen

Participant

May 13, 2014 at 20:36

hello

Please, contact administrator
for this information.

#3560 Copied

Eva Kemp

Support staff

May 13, 2014 at 20:49

Sorry, but could you please provide us with the site name as well?
Thank you.

Regards,
Eva Kemp.

#3563 Copied

scottgreen

Participant

May 14, 2014 at 02:06

Here you go

Please, contact administrator
for this information.

#3572 Copied

Eva Kemp

Support staff

May 14, 2014 at 20:06

Hello,

Sorry but this is a bug in the theme. It should be fixed in the future update.
Meanwhile you can try to disable Accordion Checkout in Theme Options > Shop > Enable Accordion Checkout > Off.

Regards,
Eva Kemp.

#3654 Copied

scottgreen

Participant

May 15, 2014 at 14:02

Hi

This will cause some what of an issue, thanks for looking into it but is there an imminent update to resolve this.

Thanks scott

#3734 Copied

Eva Kemp

Support staff

May 15, 2014 at 15:33

Hello,

Sorry but it requires additional customization of the theme files and unfortunately our developers are unable to assist on this customization for now due to large amount of work.
Thank you for understanding.

Regards,
Eva Kemp.

#3742 Copied

pf62

Participant

May 16, 2014 at 12:17

Yes, this is a problem we are facing too and would like it fixed. THanks

#3826 Copied

Eva Kemp

Support staff

May 16, 2014 at 16:27

Hello,

Please create a ticket at https://support.8theme.com/ providing all details and our specialists will look into it.

Regards,
Eva Kemp.

#3847 Copied
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