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“Billing Email address is a required field” Error

This topic has 3 replies, 2 voices, and was last updated 1 months, 3 weeks ago ago by Tony Rodriguez

alfredsevere

Participant

November 1, 2024 at 18:10

When I go to the checkout page and I enter all billing information and hit submit, I get this error “Billing Email address is a required field.” The email does not appear on the checkout page. I tried adding a code to the function to allow the billing email address to appear but it still does not appear. I have sent you the login info to my site so you can see and fix the issue for me please. Thank you.

Please, contact administrator
for this information.

#421348 Copied

2 Answers

alfredsevere

Participant

November 1, 2024 at 19:17

check private content. I updated the info

Please contact administrator
for this information.

#421353 Copied

Tony Rodriguez

Support staff

November 2, 2024 at 11:58

Hello, @alfredsevere,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website again.

Upon investigation, we identified that the issue with the missing email field on the checkout form was caused by the WooPay payment plugin. As a result, we have deactivated the plugin to restore functionality.

In such cases, we recommend contacting the plugin’s support team for further assistance. Alternatively, you may wish to consider using a different plugin.

Should you have any further questions or require additional support, please do not hesitate to reach out.

Best regards,
8Theme Team

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