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“Billing Email is a required field” error

This topic has 3 replies, 2 voices, and was last updated 22 minutes ago ago by Kingsley

  • Avatar: Kingsley
    Kingsley
    Participant
    March 6, 2025 at 03:28

    Hi,

    Checkout process is resulting in error. I have added a screenshot. Says billing email is a required field when you just try to use the normal theme checkout buttons, but the field is not there. Also when only Amazon Pay is enabled and all other gateways are shut off, it just continues to buffer when attempting to finalize checkout. Any help is greatly appreciated.

    Warm Regards,

    Kingsley

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    #436351 Copied
    2 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2025 at 08:12

    Hello,

    Thank you for reaching out to us.

    Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    8Theme’s Team

    #436358 Copied
    Avatar: Kingsley
    Kingsley
    Participant
    March 6, 2025 at 08:33

    How do I get someone from here to take a look instead?

    #436362 Copied
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