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Black header remains white no matter what I do

This topic has 6 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Andrew Mitchell

Dabrem

Participant

July 13, 2024 at 03:52

I have tried reinstalling a different demo. I have tried deleting wordpress. I have reset everything. I have even deleted all plugins.

Doesn’t matter what demo I use the header background always remains white. Even after changing in settings. Settings show it black but on main page remains white.

Files is visible for topic creator and
support staff only.

#404464 Copied Theme version: 9.3.15

5 Answers

Dabrem

Participant

July 13, 2024 at 03:53

Here is the main page with the white background

Files is visible for topic creator and
support staff only.

#404465 Copied

Tony Rodriguez

Support staff

July 13, 2024 at 05:40

Hello, @Dabrem,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Please contact administrator
for this information.

#404471 Copied

Dabrem

Participant

July 13, 2024 at 05:56

Have sent in Private

Please contact administrator
for this information.

#404473 Copied

Dabrem

Participant

July 13, 2024 at 06:08

I figured it out! Thanks anyways. It was a browser issue.

#404476 Copied

Andrew Mitchell

Support staff

July 13, 2024 at 06:08

Dear Dabrem,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#404477 Copied
Tagged: black header issue, customize woocommerce template, fix woocommerce header, header color solutions, woocommerce troubleshooting, wordpress template errors, wordpress white header problem
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Black header remains white no matter what I do

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