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Black layer covering the whole page in my website

This topic has 3 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Marta

Marta

Participant

February 6, 2023 at 11:02

Hi, I just bought XSTORE theme and installed the demo classic. When I click on any part of the page, a black layer appears covering the whole page and can not be closed (in both the backend and the frontend). Maybe I am missing something to install?

Also the slider images are not displayed in full width, a white part appears on the right, which is corrected by resizing the browser window.

Thanks
Marta

#346142 Copied Theme version: 9.0.3 WooCommerce version: 7.3.0

2 Answers

Rose Tyler

Support staff

February 6, 2023 at 11:09

Hello, Marta

1/ The problem is caused by 3rd party plugin you installed. Please check screenshot in the Private Content area

2/ We kindly request that you please navigate to the Elementor settings of the section with the slider https://prnt.sc/CPvE5A2jPzbt and turn off the Stretch Section option.

Kind Regards,
8theme team

Please contact administrator
for this information.

#346145 Copied

Marta

Participant

February 6, 2023 at 11:34

Hi,

1) I have uninstalled the plugin that caused the problem and the black layer no longer appears .

2) Solved

Thank you so much
Marta

#346149 Copied
Tagged: black layer, page covering, persuasive writing, seo friendly, website design, woocommerce wordpress templates
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Black layer covering the whole page in my website

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