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Blanco 3.5 Update – Checkout page issue

This topic has 8 replies, 2 voices, and was last updated 9 years, 1 months ago ago by Jack Richardson

Michael

Participant

February 15, 2016 at 13:40

Hi,
I upgraded a test/staging site to Blanco 3.5 and am having a problem with the display of the checkout pages.

I expect I need to use the WPEC Flush Theme Cache function to sort this out but in my test/staging site the flush does not work – it just displays a blank page.

That’s likey due to either a WPEC issue (I’ve queried their support forum but had no response so far) or perhaps more likely a web hosting issue (their staging system might be the problem).

While waiting on them, I was wondering if perhaps you know how to replicate the actions of the theme flush manually or otherwise?

For now I’ve regressed to my previous version of Blanco so I can test the WPEC and WP core upgrades that I need to work on.

Thanks,
Mike.

#113051 Copied Theme version: 3.5

7 Answers

Jack Richardson

Support staff

February 15, 2016 at 15:35

Hello,

Please provide us with WP Dashboard credentials and link to your site where we can check the issue. Also write FTP credentials.

Best regards,
Jack Richardson.

#113073 Copied

Michael

Participant

February 16, 2016 at 09:18

Hi,
I’ve FTP’d the Blanco 3.5 theme back up to the website and saved the Blanco settings.

Looking at the cart/checkout page there are some things that do not appear to be correct. I tried comparing my site with your demo at https://www.8theme.com/demo/blanco-wp/ but the demo doesn’t seem to be on Blanco 3.5?

It may be some of the differences below are new changes at 3.5 but I can’t tell.

(1) Previously the checkout page was in two parts, the cart on one ‘page’ (products-page/checkout/) and the customer and payment details on the second (/products-page/checkout/#checkout-step-2). It’s now all on one page on my site.

(2) Previously the Billing and Shipping tables were stacked on top of each other, now they are side by side.

(3) Previously the Payment Type section was below the shipping details table, on the left, now its sitting on the right below the shipping details.

(4) As the cart/checkout process now displays as one page, the “Proceed to Checkout” and “Back” buttons no longer appear.

NB. I have the Calculate Shipping Price section removed with custom CSS using the plugin Simple Custom CSS to manage that.

I’m assuming the changes above are not correct and expect that running the Flush Theme Cache utility may fix them but unfortunately that utility won’t run on my staging website.

Access details for the staging website are in the Private Content below.

Thanks,
Mike.

Please, contact administrator
for this information.

#113203 Copied
Jack Richardson

Support staff

February 16, 2016 at 10:18
Hello,

1. That was changed in the recent WP-Ecommerce plugin update, not in the theme.

2. Add this code in custom.css file to show Shipping details form under the Billing form:

.wpsc_checkout_table.table-1, .wpsc_checkout_table.table-2 { width: 100% !important; }

3. If you use the code above Payment Type will be moved to the left.

4. There is no need to add “Proceed to Checkout” button as customer forms are already present and you just need to complete the order.

I don’t see Calculate Shipping Price section on Cart page. Why do you think cache can’t be cleared on your site?

Best regards,
Jack Richardson.
#113229 Copied
Michael

Participant

February 16, 2016 at 12:24

Hi Jack,
Thanks for your super quick response.

I’ve implemented the CSS change and it works well.

Theme Cache.
When I click on Flush Theme Cache in WPEC settings the browser goes to …/wp-admin/admin.php?wpsc_flush_theme_transients=true&_wpnonce=9368b04509

Normally that would then redirect back to
…/wp-admin/options-general.php?page=wpsc-settings&tab=presentation but in the staging site it stays on …/wp-admin/admin.php?wpsc_flush_theme_transients=true&_wpnonce=9368b04509 which just displays as a blank page.

As it’s not returning to the initiating page I’m therefore assuming it’s not running successfully.

Regards,
Mike.

#113253 Copied

Jack Richardson

Support staff

February 16, 2016 at 13:40

Hello,

In this case you need contact the plugin authors, it’s not related to the theme.

Best regards,
Jack Richardson.

#113270 Copied

Michael

Participant

February 17, 2016 at 12:33

Hi Jack,
I was only checking on the off-chance that you’d know what the theme flush actually does and how to replicate that manually/by-hand.
Please close this topic.
Thanks,
Mike.

#113448 Copied

Jack Richardson

Support staff

February 17, 2016 at 13:02

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#113460 Copied
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