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Blanco Theme – WP eCommerce: Cannot Complete Purchase in Checkout

This topic has 9 replies, 3 voices, and was last updated 9 years, 7 months ago ago by Michael

JakeGobleDesign

Member

April 14, 2015 at 01:08

Everything in the cart and checkout seems to work perfectly fine but when a customer clicks the “Purchase” button, it takes them back to the Billing/Shipping info page.

#56660 Copied Theme version: 3.0

8 Answers

Eva Kemp

Support staff

April 14, 2015 at 08:28

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#56713 Copied

JakeGobleDesign

Member

April 15, 2015 at 18:10

Here you go:

Please, contact administrator
for this information.

#57225 Copied Theme version: 3.0

Eva Kemp

Support staff

April 15, 2015 at 19:11

Hello,

Sorry, but FTP credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#57233 Copied

JakeGobleDesign

Member

April 15, 2015 at 22:35

Here is the FTP:

Please, contact administrator
for this information.

#57276 Copied

Eva Kemp

Support staff

April 16, 2015 at 08:06

Hello,

Sorry, but we still can’t connect via FTP getting an error:
“Login authentication failed”
Please check the credentials.

Thank you.
Regards,
Eva Kemp.

#57322 Copied

JakeGobleDesign

Member

April 16, 2015 at 20:17

Here it is sorry:

Please, contact administrator
for this information.

#57555 Copied

Eva Kemp

Support staff

April 17, 2015 at 18:26

Hello,

Sorry for a delay.
The same issue persists with default WordPress theme.
You can check it yourself activating Twenty Thirteen or Twenty Fifteen theme in Appearance > Themes.
In this case you have to contact WP-eCommerce support and ask them to check the issue.

Thank you.
Regards,
Eva Kemp.

#57787 Copied

Michael

Participant

May 18, 2015 at 12:07

Hi,
I don’t know if this will help you but I had the same problem. It seemed to be due invalid/missing Shipping address information causing the checkout page to be re-displayed.

It went away after I did the following…

(1) In WPEC store settings under the Checkout tab I clicked on ‘Save Changes’ – although I didn’t make any.

(2) On the checkout page I manually filled in the shipping address.

After that it worked OK.

Regards,
Mike.

#64524 Copied
Tagged: blanco theme, checkout, ecommerce, purchase, template, woocommerce, wordpress
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Blanco Theme – WP eCommerce: Cannot Complete Purchase in Checkout

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