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Blank page - by Yuri - on WordPress WooCommerce support

This topic has 66 replies, 3 voices, and was last updated 10 years, 7 months ago ago by Eva Kemp

Yuri

Participant

April 30, 2014 at 01:19

I installed the template, when the page goes no NOTHING, all white.
Get this: http://juegosdigital.com/wp-content/uploads/2014/04/page.png
Please help me!
He apologize for the English is google translator … I only speak Spanish and Portuguese.

#2400 Copied

65 Answers

Eva Kemp

Support staff

April 30, 2014 at 08:14

Hello,

Please try to rename the plugins folder via FTP. If the site starts working, activate the default theme, rename back the plugins folder and try to disable plugins one by one to check which one is causing the issue.
If it doesn’t help please provide us with the FTP and admin panel credentials.

Regards,
Eva Kemp.

#2404 Copied

Yuri

Participant

April 30, 2014 at 14:28

This theme is compatible with WooCommerce 2.1.8? the plugin that was giving me trouble is the WooCommerce 2.0.20 …

Thank’s

#2430 Copied

Eva Kemp

Support staff

April 30, 2014 at 15:08

Yes, it’s compatible. You can update Woocommerce to 2.1.8 version.

Regards,
Eva Kemp.

#2435 Copied

Yuri

Participant

April 30, 2014 at 18:48

catalog prices go wrong.
Example: http://juegosdigital.com/tienda/
You can see that prices go badly positioned …
The page is under maintenance, so I’ll leave data administrator.

I hope we can solve it….

Please, contact administrator
for this information.

#2458 Copied
Eva Kemp

Support staff

April 30, 2014 at 21:12
Try to set the code below into custom.css file:
```
.product-information .product-name-price {
       display: inline; }
```
To create custom.css you need rename default.custom.css to custom.css in the theme folder, then enable it in admin panel > XMarket – Theme Settings > tick “Enable Custom CSS file”.

Regards,
Eva Kemp.
#2475 Copied
Yuri

Participant

April 30, 2014 at 23:07

I did what you said and still the same :/

To translate as I do of the topic as I do?

Thank you very much for the help!!!

#2487 Copied

Eva Kemp

Support staff

April 30, 2014 at 23:15

The reason was you hadn’t enabled custom.css in Theme Settings. I’ve done this and changes made in custom.css file are affecting the site now.
Please check.

Regards,
Eva Kemp.

#2489 Copied

Yuri

Participant

April 30, 2014 at 23:20

Sorry for the oversight, one more thing … The main page I get no new products, featured products… What could it be?

#2490 Copied

Eva Kemp

Support staff

May 1, 2014 at 12:10

Hello,

Please read this article how to add featured and new products:
http://support.8theme.com/index.php?/Knowledgebase/Article/View/9/0/how-to-mark-products-as-featured-and-new-ones

Regards,
Eva Kemp.

#2499 Copied

Yuri

Participant

May 1, 2014 at 20:37

I hope you can help me on this.

I want the thumbnails of the main page catalog and measure the same. Right now if a product has a longer than the other title is out of position …

The other thing is I do not want all the links on the page are color my emcabezado, I would like to change to a different color.

I also like to adjust the label “Sale” and “New” so they are right next to the picture.

I wonder because the screen does not appear in the slider on the main page …

For now I just need this, thank you very much for your help. 🙂

#2514 Copied

Yuri

Participant

May 2, 2014 at 14:35

I would like an answer from you.

#2528 Copied

Yuri

Participant

May 2, 2014 at 22:19

An answer please! I’m wasting time, and that is losing money!

#2553 Copied

Eva Kemp

Support staff

May 2, 2014 at 23:25

Hello,

We’re sorry for a long delay.
I’ve edited custom.css file and now the products are displayed correctly. Please check.

Unfortunately there is no such feature for “Sale” and “New” icons.

Could you please clarify your request regarding the links color? What links do you want to edit?

Regarding the LayerSlider plugin I advise you to reinstall it. Try to remove its folder from the plugins directory via FTP and install it again. If it doesn’t help provide us with the FTP access to check the issue.

Regards,
Eva Kemp.

#2560 Copied

Yuri

Participant

May 2, 2014 at 23:53

Thanks for the reply.

I do not mean the function, if not the image … Do not worry, I will change the image and problem solved.

The LayerSlider and FTP I deleted and reinstalled and it appears as installed, however I can not access the panel.

If you could look at my file translation time, I’ve added to the language folder, but does not load …

And I also like to remove the sidebar of the pages, eg

http://juegosdigital.com/preguntas-frecuentes/

I tried but could not.

below I’ll let the photos and ftp login details.

Thank you.

http://juegosdigital.com/wp-content/uploads/2014/05/colorfooter-1000×625.png

http://juegosdigital.com/wp-content/uploads/2014/05/page-1000×625.png

Please, contact administrator
for this information.

#2561 Copied

Eva Kemp

Support staff

May 3, 2014 at 01:28

Regarding this request: http://juegosdigital.com/wp-content/uploads/2014/05/colorfooter-1000×625.png:
Unfortunately it can’t be customized in custom.css file as those icons are images and can be edited using some image editor (e.g. Photoshop).

You can remove sidebar from the page inserting the code into custom.css:
.columns2-left > #sidebar { display: none; }
or add an empty text widget into the Primary Widget Area in Appearance > Widgets.

According to http://juegosdigital.com/wp-content/uploads/2014/05/page-1000×625.png:
The stars can’t be changed as this is also an image which you have to edit for your needs.
Do you want to change the link color to red and not green as it is now?
Please clarify your request regarding “Normal (blue)”.

LayerSlider plugin may conflict with some other plugins you’ve installed. Please try to deactivate the plugins one by one to check which one is causing the issue.

Thank you.
Regards,
Eva Kemp.

#2566 Copied

Yuri

Participant

May 3, 2014 at 02:42

My intention was that when the sidebar will take off this:
http://juegosdigital.com/wp-content/uploads/2014/05/nosidebar-1000×625.png

I think this box to lengthen someone like you do not have to be anything difficult, I’d appreciate it.

Forget it, all we need now is that the color of sustituicion links are red, not green as they are now.

And to translate the template, because I’ve tried and I could not.

to respect Layer Slider will do what you tell me, thank you very much for the care rendered.

#2567 Copied

Eva Kemp

Support staff

May 3, 2014 at 09:04

Hello,

You can change links color in admin panel > XMarket – Theme Settings > Color Scheme > Main Color.
You can make the content box wider adding the code in custom.css:
.content.simple-page { width: 920px; }

Have followed the instruction carefully how to translate the theme https://www.8theme.com/demo/docs/xmarket/index.html#!/how_to_translate ?
As I see you have .mo and .po files with the names of es_GB instead of es_ES as written your wp-config.php file. Please check your files again.

Regards,
Eva Kemp.

#2570 Copied

Yuri

Participant

May 3, 2014 at 17:23

if I follow the instructions you have given me to change the color, the color of the phenomenon is also changed. I just need to color sustituicion link is changed, nothing else.

As I can change I mentioned this in the picture?
http://juegosdigital.com/wp-content/uploads/2014/05/modificar-1000×625.png

I would also like to do this, look at the next picture:(CENTER BUTTON)
http://juegosdigital.com/wp-content/uploads/2014/05/YESANDNO.jpg

I wonder also modify and delete the “Custom Tab For All Products” tab.

By the way, I would add this:
http://www.magentocommerce.com/magento-connect/media/catalog/product/cache/9/image/9df78eab33525d08d6e5fb8d27136e95/t/e/template_with_ajax_cart_and_super_menu_68173e8cc867bde9fbecbdc21475c9a7_top-nav.gif
one of the menus, as could be done?

#2581 Copied

Eva Kemp

Support staff

May 3, 2014 at 18:11

Sorry but it’s difficult to understand what you want to do as shown on the screenshot http://juegosdigital.com/wp-content/uploads/2014/05/modificar-1000×625.png
Please clarify with more details.

I’ve edited custom.css and now the buttons are centered and links color is red.

You can modify custom tab in XMarket – Theme Settings > Single Product Page (at the bottom of the page).

Unfortunately the menu can’t be modified as you’ve showed on the image.

Regards,
Eva Kemp.

#2583 Copied

Yuri

Participant

May 4, 2014 at 16:21

I would like to modify the data, images, etc…
http://juegosdigital.com/wp-content/uploads/2014/05/modificar-1000×625.png

When I do a search goes one image on top of the results, and would like to change or delete it. Thank you.

http://juegosdigital.com/?s=juegos+ps3&post_type=product (example)

#2642 Copied

Yuri

Participant

May 4, 2014 at 18:18

I’ve had a few problems in translating this:

http://juegosdigital.com/wp-content/uploads/2014/05/translatefail1.png
http://juegosdigital.com/wp-content/uploads/2014/05/translatefail2-1000×386.jpg
http://juegosdigital.com/wp-content/uploads/2014/05/translatefail3-1000×625.png

I used the “Poedit” program but not translated in any way

Look at this picture, I hope that’s easily solved.

http://juegosdigital.com/wp-content/uploads/2014/05/blank-1000×604.jpg

#2648 Copied

Yuri

Participant

May 4, 2014 at 18:57

would lengthen this:
http://juegosdigital.com/wp-content/uploads/2014/05/footer.png

I want to hide the star rating in the catalog and on the product, which is only visible in the page, not on images…+

Thanks you

#2649 Copied
Eva Kemp

Support staff

May 5, 2014 at 08:33
Hello,

2 banners you want to edit are pictures and they are inserted into home page. So to change them you need edit Home page in admin panel > Pages. In text mode you’ll see the code
```
<div class="banner "><img src="[etheme_template_url]/images/assets/banner1.png" alt="" />[etheme_btn title="Shop Now" url="test_url" class="active"]</div>
<div class="banner last"><img src="[etheme_template_url]/images/assets/banner2.png" alt="" />[etheme_btn title="Shop Now" url="test_url" class="active"]</div>
```
which shows the links of 2 banners.You can set the links to your images there.

To remove the banner from the search results you need edit XMarket – Theme Settings > Product Page, you’ll see Product Page Banner field with the link of that banner.

Could you please provide us with the link where blank space is shown?

As I see TWITTER block is already lengthened.

Could you please clarify regarding star rating? Where do you want it to be displayed?

Besides you’ve translated our themes files, you also need to translate woocommerce file in /wp-content/plugins/woocommerce/i18n/languages.

Regards,
Eva Kemp.
#2663 Copied
Yuri

Participant

May 5, 2014 at 08:48

I would like you to fix the footer that goes tight, you can see that is configured for 5 slots, and only need 4.

http://juegosdigital.com/

You can see that in each of the products under “related products” long blank space appears ..

Example: http://juegosdigital.com/producto/need-for-speed-rivals-ps3-edicion-digital/

thank you very much

#2664 Copied

Eva Kemp

Support staff

May 5, 2014 at 10:58

I’ve made changes in custom.css. Now the page and footer are showing correctly.

Regards,
Eva Kemp.

#2677 Copied

Yuri

Participant

May 6, 2014 at 22:43

Good evening, I would like to say that the page is already in operation. Quedia And thank you for everything you’ve done to help me, I have to say goodbye only two problems with the template 3 and it no longer would be nothing more.

The main product in mobile (at least in mine 4 “) is fatal featured and new products, not because it can be … and the other, more simple that I wanted to fix this:

http://juegosdigital.com/wp-content/uploads/2014/05/register-1000×625.png

and again, many thanks for all the help provided.

#2904 Copied

Eva Kemp

Support staff

May 7, 2014 at 08:24

Hello,

You are always welcome.

Please check the page now https://juegosdigital.com/mi-cuenta/ .
Is it displaying fine now?

Please clarify with more details what is wrong with the main product page? Could you please show a screenshot?

Regards,
Eva Kemp.

#2917 Copied

Yuri

Participant

May 7, 2014 at 17:00

Of course you do!
here it is:

http://juegosdigital.com/wp-content/uploads/2014/05/Screenshot_2014-05-07-13-46-51-450×800.png

by the way, try WooCommerce dictionary files, but still the same … Hague something more to be done?

The registration page and looks great, thank you very much.

#2988 Copied

Eva Kemp

Support staff

May 8, 2014 at 15:53

Hello,

Sorry for a long delay.
Have you made any changes in the theme files? The problem is you don’t have slider workable and that’s causing the issue on a mobile device.
If you’ve done some modifications, then you should revert back the original settings or move them into a child theme. You don’t need modify the files of the theme.

Regards,
Eva Kemp.

#3108 Copied
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