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Blank page - by Tikaf Boubou - on WordPress WooCommerce support

This topic has 14 replies, 2 voices, and was last updated 5 years ago ago by Rose Tyler

Tikaf Boubou

Participant

November 9, 2019 at 13:54

Hello,
I would like to know why after updating the theme and xstore extensions, my site is no longer displayed, I have a blank page that appears.
thank you

#224673 Copied Theme version: 6.2 WooCommerce version: 3.8.0

13 Answers

Rose Tyler

Support staff

November 9, 2019 at 14:04

Hello,

Provide temporary wp-admin and FTP access.

Regards

#224674 Copied

Tikaf Boubou

Participant

November 9, 2019 at 14:10

ok thank you

Please contact administrator
for this information.

#224675 Copied

Rose Tyler

Support staff

November 9, 2019 at 14:17

I can’t login. Please make sure that credentials are correct.
You need to enable WP debug mode https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#224676 Copied

Tikaf Boubou

Participant

November 9, 2019 at 14:25

help me please

Please contact administrator
for this information.

#224677 Copied

Rose Tyler

Support staff

November 9, 2019 at 14:30

I am getting http://prntscr.com/pumehq or https://prnt.sc/pumee2
Connect to your files via FTP and enable the debug mode, as described here – https://wordpress.org/support/article/debugging-in-wordpress/ Let us know what error appears on your site.

Regards

#224678 Copied

Tikaf Boubou

Participant

November 9, 2019 at 14:46

my php acces

Please contact administrator
for this information.

#224679 Copied

Rose Tyler

Support staff

November 9, 2019 at 15:28

We need FTP access (host, username, password, port), not cpanel.

Regards

#224683 Copied

Tikaf Boubou

Participant

November 10, 2019 at 12:15

sorry i am novice.

Please contact administrator
for this information.

#224723 Copied

Rose Tyler

Support staff

November 10, 2019 at 13:04

Hello,

This plugin https://prnt.sc/puxhx5 adds .none class for the body, but our theme has his style – https://prnt.sc/puxi48 Please keep this plugin disabled.
Sorry, but we don’t give a guaranty for full theme compatibility with all 3-rd party plugins.

Regards

#224726 Copied

Tikaf Boubou

Participant

November 10, 2019 at 13:29

thank you for answer. Do you have an equivalent plugin compatible with my theme?

#224730 Copied
Rose Tyler

Support staff

November 10, 2019 at 13:49
You can disable text selection with CSS:
```
body {
-webkit-touch-callout: none; /* iOS Safari */
-webkit-user-select: none;   /* Chrome 6.0+, Safari 3.1+, Edge & Opera 15+ */
-moz-user-select: none;      /* Firefox */
-ms-user-select: none;       /* IE 10+ and Edge */
user-select: none;           /* Non-prefixed version, 
								currently supported by Chrome and Opera */
}
```
Regards
#224731 Copied
Tikaf Boubou

Participant

November 10, 2019 at 14:11

thank you.
hoping to have no problem at the next update.

cordially

#224735 Copied

Rose Tyler

Support staff

November 10, 2019 at 15:08

You’re welcome!

Regards

#224739 Copied
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