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BLANK Page after installing the theme in my WordPress

This topic has 19 replies, 5 voices, and was last updated 9 years, 10 months ago ago by Robert Hall

  • Avatar: stadjo
    stadjo
    Participant
    November 20, 2014 at 17:45

    Hello,

    I have used before royal theme in other websites and worked perfectly, but now when I upload it to my new website, it shows blank page, and after I cant get to my dashboard since it shows blank page again. When I delete royal folder from wp-content/themes through FTP , then I can access again to my WordPress basic website. Why theme is making this problems when it is activated?

    I will leave all my log in details for website so that you can check this out

    Thanks

    Please, contact administrator
    for this information.
    #25728 Copied
    18 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    November 20, 2014 at 22:52

    Hello,

    The problem is you’re using 5.2 php version. Please contact your host and ask them to update it to at least 5.3 version for your site.

    Thank you.
    Regards,
    Eva Kemp.

    #25784 Copied
    Avatar: stadjo
    stadjo
    Participant
    November 24, 2014 at 12:19

    Hello,

    I notified my hosting provider to check this, but when I saw on my C-PANEL, actually there it says that I am using PHP version 5.4.24, and I still have the same problem appearing?

    #26160 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    November 24, 2014 at 14:54

    Hello,

    I’ve created phpinfo file in your site directory and it’s showing your php version is 5.2:
    http://imgur.com/EvlZ2bt

    So you need ask your host to change it to 5.3 version at least.

    Thank you.
    Regards,
    Eva Kemp.

    #26214 Copied
    Avatar: timbor
    timbor
    Participant
    November 25, 2014 at 05:06

    Hi there.. we have completed the installation process and have installed all dummy content.. but the home page is blank..

    All other pages are working fine.. and we are using php 5.4

    Can someone take a look at this for us please?

    #26329 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    November 25, 2014 at 08:33

    Hello timbor,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall.

    #26344 Copied
    Avatar: timbor
    timbor
    Participant
    November 25, 2014 at 21:18

    Hi Robert,

    Please find the login details attached.. thanks for the quick response.

    Please, contact administrator
    for this information.
    #26614 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    November 25, 2014 at 21:43

    Hello,

    Please ask your host to increase the value for post_max_size function.

    Thank you.
    Regards,
    Eva Kemp.

    #26617 Copied
    Avatar: timbor
    timbor
    Participant
    November 25, 2014 at 21:44

    What should it be increased to be safe?

    What is the post_max_function?

    #26620 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    November 25, 2014 at 21:51

    Hello,

    Please set it to 20M.

    Thank you.
    Regards,
    Eva Kemp.

    #26624 Copied
    Avatar: timbor
    timbor
    Participant
    November 25, 2014 at 21:53

    Thanks for that.. can you please respond to my 2nd question..

    What is the post_max_function?

    #26625 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    November 25, 2014 at 23:26

    Post_max_size function limits the size of the data that are uploaded.

    Thank you.
    Regards,
    Eva Kemp.

    #26640 Copied
    Avatar: timbor
    timbor
    Participant
    November 26, 2014 at 20:57

    Hi there.. I have increased it to 20m.. Home page is still blank.

    Take a look at the screenshot of the settings – http://awesomescreenshot.com/0b23x5gb9a

    #26811 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    November 26, 2014 at 21:40

    Hello,

    As I see you don’t have installed WooCommerce plugin. Please do it.
    If this does not resolve the issue contact us.
    https://www.8theme.com/demo/docs/royal/index.html#!/woocommerce

    Regards,
    Robert Hall.

    #26819 Copied
    Avatar: timbor
    timbor
    Participant
    November 26, 2014 at 22:19

    Installed.. and not working

    #26825 Copied
    Avatar: timbor
    timbor
    Participant
    November 26, 2014 at 23:32

    any update?

    #26834 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    November 27, 2014 at 17:32

    Hello,

    Please ask your host to enable ZipArchive extension and try to install template version again.

    Thank you.
    Regards,
    Eva Kemp.

    #26984 Copied
    Avatar: kandika
    kandika
    Participant
    December 4, 2014 at 08:54

    Please write me if here was any problem solving, because I have the same problem: blnak page after installing to a server. The page is working fine with my local server (home personal computer), but when I try to move it a remote server it was broken

    #27996 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    December 4, 2014 at 08:56

    Hello kandika,

    You need write to your hosting with your issue.

    Regards,
    Robert Hall.

    #27997 Copied

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