Blank Page after update to last version 3.6 with wordpress 4.1

This topic has 12 replies, 3 voices, and was last updated 9 years, 10 months ago ago by Cram

  • Avatar: Cram
    Cram
    Participant
    January 7, 2015 at 14:25

    Hi, i get blank page after update idstore theme following the instructions from your web page. I don’t know what i have to do. ¿Can you help me please?.

    Please, contact administrator
    for this information.
    11 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    January 8, 2015 at 10:41

    Hello,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: Cram
    Cram
    Participant
    January 8, 2015 at 10:42

    Ok, i solved increasing PHP Memory Allocation from 32MB to 64MB. After this, i restart apache and rename plugins wordpress folder to “plugins-“, then enter in wordpress->plugins and all plugins appears to be deactivated. At this moment, i rename “plugins-” folder to “plugins” once again, and now can enter to web, but with all plugins deactivated, except three plugins from template: revolution slider, v-icons and layer slider. Now i activate one by one all plugins, but i have other problem what i explain in other post because the cause looks different.

    Greetings.

    Avatar: Robert Hall
    Robert Hall
    Support staff
    January 8, 2015 at 10:55

    Could you please clarify with more details about problem you have and show us screenshots?

    Regards,
    Robert Hall.

    Avatar: Cram
    Cram
    Participant
    January 8, 2015 at 11:19

    Ok, now that I see your response, I have a problem of incompatibility of idstore template with woocomerce do not know how to solve.

    I would give ftp access, but am testing all changes in a virtual machine on my local computer and even go in via ftp to my virtual machine, you never http://www.cram.org domain point to my local machine. I am asking my hosting service that make changes to the configuration of PHP memory to replicate the solution I’ve done in the virtual machine and when I have, I can give you FTP access.

    Here I report appears in woocomerce with idstore template files that give problems if you can guide me on how to fix the problem I happened while I facilitated the ftp access:

    ### Entorno ###

    URL de la página principal:http://cram.org
    URL del Sitio: http://cram.org
    Versión de WC: 2.2.10
    Versión de base de datos de WC:2.2.10
    Versión de WP: 4.1
    WP Mutisite Habilitado: No
    Información del servidor web:Apache/2.2.22 (Debian)
    Version de PHP: 5.4.36-0+deb7u1
    Versión de MySQL: 5.5.40
    WP Plugins activos: 41
    WP Límite de Memoria: 40 MB – Recomendamos una memoria mínima de 64MB. Ver: para aumentar la memoria dedicada a PHP
    WP Debug Mode: No
    Idioma WP: es_ES
    WP Max Upload Size: 2 MB
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP max_input_vars: 1000
    SUHOSIN Instalado: No
    WC Logging: El directorio de Log (/var/www/web/wc-logs/) permite escribir
    Zona horaria por omisión:Zona horaria por omisión es UTC
    fsockopen/cURL: Su servidor tiene fsockopen y cURL habilitado.
    Cliente SOAP: Su servidor tiene la clase de cliente SOAP habilitado.
    WP Remote Post: wp_remote_post() funcionó correctamente – PayPal IPN está funcionando.
    WCS_DEBUG: Subscriptions debug mode is disabled.
    Subscriptions Staging Mode:WooCommerce Subscriptions is in live mode.

    ### Localización ###

    decimal_point: .
    thousands_sep: N/D
    mon_decimal_point: N/D
    mon_thousands_sep: N/D

    ### Plugins ###

    Complementos instalados: 5sec Proper 404 por Web factory Ltd versión 1.0
    LayerSlider WP por Kreatura Media versión 5.3.2
    Supreme Shortcodes por Supremefactory versión 0.1.3
    iThemes Security por iThemes.com versión 4.5.8
    Formulario de Contacto 7 por Takayuki Miyoshi versión 4.0.3
    Easy Contact Form 7 Widget por CustomWPNinjas versión 1.0.0
    Envato WordPress Toolkit por Derek Herman versión 1.4
    WordPress Flat Instagram por Gleb Polesskiy & Petr Gorkiy versión 1.2
    Foobar Notification Bars v2 por Brad Vincent versión 2.5.7
    Google Analyticator por Video User Manuals Pty Ltd versión 6.4.8
    Logos Showcase – Grid / Carousel / Perspective por Lambert Group versión 1.0
    Members por Justin Tadlock versión 0.2.4
    MNKY Vector Icons Plugin por MNKY Studio versión 1.2
    MyMail – Email Newsletter Plugin for WordPress por revaxarts.com versión 1.6.5.1
    OptIn Ninja por Web factory Ltd versión 1.12
    P3 (Plugin Performance Profiler) por GoDaddy.com versión 1.5.3.4
    Paper Grid por WP Workshop versión 1.1
    PopupPress por Max A. López versión 1.5
    PressApps Faq por PressApps Team versión
    Revolution Slider por ThemePunch versión 4.6.3
    SEO Facebook Comments por Fabio Zaffani versión 1.5.2
    WPML Multilingual CMS por ICanLocalize versión 3.1.5
    Socials Bytes por Michele Ivani versión 3.0
    Testimonials WordPress plugin por husamrayan versión 1.2
    UberMenu Icons por Chris Mavricos
    SevenSpark versión 1.1
    UberMenu – Flat Skins Pack Extension por Chris Mavricos
    SevenSpark versión 1.0
    UberMenu 2 – WordPress Mega Menu Plugin por Chris Mavricos
    SevenSpark versión 2.4.0.3
    WooCommerce Cart Tab por jameskoster versión 0.3.1
    WooCommerce Menu Cart por Jeremiah Prummer
    Ewout Fernhout versión 2.5.5
    WooCommerce Multilingual por OnTheGoSystems versión 3.4.3
    WooCommerce Subscriptions por Brent Shepherd versión 1.4.7 – 1.5.15 está disponible
    WooCommerce CartPlus Widget por Joe Clifton versión 1.0
    WooCommerce por WooThemes versión 2.2.10
    WooCommerce Donations Plugin por Orionk versión 1.0
    WooThemes Helper por WooThemes versión 1.3.0
    Wordfence Security por Wordfence versión 5.3.4
    WPML Media por ICanLocalize versión 2.1.4
    WPML String Translation por ICanLocalize versión 2.0.5
    WPML Translation Management por ICanLocalize versión 1.9.4
    SEO Post Optimizer por WebTec-Braun versión 1.0.5
    YouTube WPress por Yougapi Technology LLC versión 2.1.2

    ### Ajustes ###

    Forzar SSL: No

    ### Páginas de WC ###

    Tienda Base: #4 – /tienda/
    Carro: #5 – /donaciones/
    Finalizar compra: #6 – /realizar-pedido/
    Mi cuenta: #7 – /mi-cuenta/

    ### Taxonomías WC ###

    Tipos de producto: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    Variable Subscription (variable-subscription)

    ### Tema ###

    Nombre del tema: IDStore – Responsive WordPress Theme
    Versión del tema: 3.6
    URL Autor del Tema: http://themeforest.net/user/8theme
    Es plantilla Hija: No
    Soporte WooCommerce: Si

    ### Plantillas ###

    Anulación de plantillas (WooCommerce):idstore/woocommerce/archive-product.php
    idstore/woocommerce/cart/cart-empty.php
    idstore/woocommerce/cart/cart-totals.php
    idstore/woocommerce/cart/cart.php
    idstore/woocommerce/cart/cross-sells.php
    idstore/woocommerce/cart/shipping-calculator.php
    idstore/woocommerce/checkout/form-billing.php
    idstore/woocommerce/checkout/form-checkout.php
    idstore/woocommerce/checkout/form-login.php
    idstore/woocommerce/checkout/form-pay.php
    idstore/woocommerce/checkout/form-shipping.php la versión – no está actualizada. La versión del núcleo es 2.2.0
    idstore/woocommerce/checkout/review-order.php
    idstore/woocommerce/checkout/thankyou.php la versión – no está actualizada. La versión del núcleo es 2.2.0
    idstore/woocommerce/content-product.php
    idstore/woocommerce/content-product_cat.php
    idstore/woocommerce/content-single-product.php
    idstore/woocommerce/content-widget-product.php
    idstore/woocommerce/global/quantity-input.php
    idstore/woocommerce/global/wrapper-end.php
    idstore/woocommerce/global/wrapper-start.php
    idstore/woocommerce/loop/add-to-cart.php
    idstore/woocommerce/loop/orderby.php la versión 2.0.0 no está actualizada. La versión del núcleo es 2.2.0
    idstore/woocommerce/loop/pagination.php
    idstore/woocommerce/loop/price.php la versión – no está actualizada. La versión del núcleo es 1.6.4
    idstore/woocommerce/loop/result-count.php
    idstore/woocommerce/loop/sale-flash.php
    idstore/woocommerce/myaccount/form-edit-address.php
    idstore/woocommerce/myaccount/form-login.php
    idstore/woocommerce/myaccount/form-lost-password.php
    idstore/woocommerce/myaccount/my-account.php
    idstore/woocommerce/myaccount/my-address.php
    idstore/woocommerce/myaccount/my-orders.php
    idstore/woocommerce/order/form-tracking.php
    idstore/woocommerce/order/order-details.php
    idstore/woocommerce/order/tracking.php
    idstore/woocommerce/single-product/add-to-cart/external.php
    idstore/woocommerce/single-product/add-to-cart/grouped.php la versión – no está actualizada. La versión del núcleo es 2.1.7
    idstore/woocommerce/single-product/add-to-cart/simple.php
    idstore/woocommerce/single-product/add-to-cart/variable.php
    idstore/woocommerce/single-product/meta.php
    idstore/woocommerce/single-product/price.php
    idstore/woocommerce/single-product/product-image.php
    idstore/woocommerce/single-product/product-thumbnails.php
    idstore/woocommerce/single-product/related.php
    idstore/woocommerce/single-product/review.php la versión – no está actualizada. La versión del núcleo es 2.1.0
    idstore/woocommerce/single-product/sale-flash.php
    idstore/woocommerce/single-product/short-description.php
    idstore/woocommerce/single-product/tabs/additional-information.php
    idstore/woocommerce/single-product/tabs/description.php
    idstore/woocommerce/single-product/tabs/tabs.php
    idstore/woocommerce/single-product/title.php
    idstore/woocommerce/single-product/up-sells.php
    idstore/woocommerce/single-product-reviews.php
    idstore/woocommerce/single-product.php
    idstore/woocommerce/taxonomy-product_cat.php la versión – no está actualizada. La versión del núcleo es 1.6.4
    idstore/woocommerce/taxonomy-product_tag.php la versión – no está actualizada. La versión del núcleo es 1.6.4

    Thanks in advance for your help!.

    Avatar: Cram
    Cram
    Participant
    January 8, 2015 at 11:49

    Ok, i show you screenshots from backend and frontend of my web.

    Thanks again!.

    Please, contact administrator
    for this information.
    Avatar: Cram
    Cram
    Participant
    January 8, 2015 at 13:30

    Finally I was able to replicate the changes to the configuration of PHP and I could update the theme and plugins idstore revslider, layerslider and v-icons on the web cram.org that is in production. I pass by private FTP access data.

    You can see the result of theme updates in http://www.cram.org. If you need access to wordpress, you only have to ask.

    Thanks!.

    Please, contact administrator
    for this information.
    Avatar: Robert Hall
    Robert Hall
    Support staff
    January 8, 2015 at 13:41

    Hello,

    Yes, please provide us with wp-admin access in Private Content and we will look on issue more deeply.

    Regards,
    Robert Hall.

    Avatar: Cram
    Cram
    Participant
    January 8, 2015 at 13:53

    I pass by private wp-admin access data.

    Thanks!.

    Please, contact administrator
    for this information.
    Avatar: Cram
    Cram
    Participant
    January 9, 2015 at 09:15

    Hi again,

    Is it possible that the idstore template is not compatible with the latest versions of wordpress and woocomerce?. If so, i have to recover a backup today from 3 of january to make the web works and then buy another theme that is compatible with the latest versions. As you saw yesterday, did you think that have solution?. I need to know ASAP, sorry.

    Thanks!.

    Avatar: Eva
    Eva Kemp
    Support staff
    January 9, 2015 at 09:51

    Hello,

    The theme is compatible with the latest WordPress version.
    There are a lot of errors on your site:
    http://imgur.com/4foO59q

    Try to reupdate the theme and don’t create multiple folder, just overwrite old files:
    https://www.8theme.com/demo/docs/idstore/index.html#!/upgrade

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Cram
    Cram
    Participant
    January 9, 2015 at 10:55

    Hi,

    I tried updating the theme files and unfortunately it did not work, so I have to go back a week ago for the web works.

    Thanks.

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