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Blank page on Lawyer One Page demo template

This topic has 18 replies, 2 voices, and was last updated 10 years, 2 months ago ago by Eva Kemp

csihosting

Participant

September 23, 2014 at 15:33

So I’m currently having an issue. I installed the dummy data for Lawyer One Page template, but for some reason every time I use it, it gives me a blank page. Can yo help me with this?

I have some login information for you in the private content area.

Thanks in advance for your help!

Please, contact administrator
for this information.

#16625 Copied

17 Answers

Eva Kemp

Support staff

September 23, 2014 at 15:52

Hello,

Very likely that file_get_contents() function is disabled in the server configuration at your hosting provider. It caused problems with import.
Please contact them and ask about this issue.

Thank you.
Regards,
Eva Kemp.

#16636 Copied

csihosting

Participant

September 24, 2014 at 21:02

My server admin said that this couldn’t have been the issue. Here is one of his messages after I told him what you said.
——————————

Greetings,

That’s an interesting theory.. without evidence to support it, though, it’s hard to say whether that’s true. Would it be possible for you to give me step by step instructions as to how I might duplicate this issue, including any applicable needed login credentials?

Please advise.
——————————

So with that being said, I do believe that it’s just an issue with the theme, especially since this is the very first time we ever had this issue, and we’ve been doing this for a few years now. Also one of the other demos works fine. So it’s got to be an issue with the lawyer one.

Could you please help me with this? Or should I just request a refund?

Thanks.

#16889 Copied

Eva Kemp

Support staff

September 25, 2014 at 11:12

Hello,

Please update the theme to the latest 1.2 version and check if it fixes the problem. If it doesn’t then please provide us with FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#16956 Copied

csihosting

Participant

September 29, 2014 at 14:58

Sadly that didn’t work. It’s still messed up.

Here is your login information to the FTP.

Please, contact administrator
for this information.

#17485 Copied

Eva Kemp

Support staff

September 30, 2014 at 15:31

Hello,

I’ve just reupdated the theme and Lawyer template has been installed correctly.
Please check your site now.

Regards,
Eva Kemp.

#17655 Copied

csihosting

Participant

September 30, 2014 at 15:39

Hi, I just tested it and…it’s still not working. The one you put(something called ROMAN POLANSKI)worked, but that was for the “LANDING PAGE: LAWYER PAGE”, which wasn’t the right one. I needed the “ONE PAGE: LAWYER ONE PAGE”, which I set it back to that and it still doesn’t work.

Please help. Thanks!

#17656 Copied

Eva Kemp

Support staff

September 30, 2014 at 19:55

Hello,

As I see there is no wp-config.php file in your FTP account.
Please upload it.

Regards,
Eva Kemp.

#17696 Copied

csihosting

Participant

September 30, 2014 at 19:56

It’s on there. The site wouldn’t be working if the wp-config file wasn’t on there.

We just have it a different folder than normal.

#17697 Copied

Eva Kemp

Support staff

October 1, 2014 at 00:05

Hello,

Could you please specify where the file is located?

Thank you.
Regards,
Eva Kemp.

#17732 Copied

csihosting

Participant

October 1, 2014 at 13:57

It’s in the main root folder. You don’t have access to it though. I can give you access to the file if need be just to make sure this gets fixed then move it back when you’re done. Let me know, and then I’ll move it when you’re ready.

#17812 Copied

Eva Kemp

Support staff

October 1, 2014 at 15:53

Hello,

Please move the wp-config.php file for us to be able to enable errors display.

Thank you.

Regards,
Eva Kemp.

#17839 Copied

csihosting

Participant

October 1, 2014 at 16:07

Okay, it’s in there, but I’m only going to keep it in there until 5pm EST today(end of our business day). After that, I’m moving it back so it’s not in that folder over night.

Thanks for your help.

#17846 Copied

Eva Kemp

Support staff

October 1, 2014 at 17:14

Hello,

Seems there is some restriction on your server.
Please contact your host and ask them to increase post_max_size value.

Thank you.
Regards,
Eva Kemp.

#17855 Copied

csihosting

Participant

October 1, 2014 at 17:17

post_max_size is now at 1024M

Please proceed.

#17856 Copied

Eva Kemp

Support staff

October 1, 2014 at 19:40

Hello,

There was a problem with contact form which we’ve deactivated and now the template is installed. Please check.
In order to activate the contact form you need have GD library and the FreeType library installed at your host.

Thank you.
Regards,
Eva Kemp.

#17874 Copied

csihosting

Participant

October 1, 2014 at 19:50

Great!

And no worries on the contact form, we are going to use Gravity Forms anyway so that works great.

Thanks again!

#17876 Copied

Eva Kemp

Support staff

October 2, 2014 at 11:44

Hello,

You’re welcome.

Regards,
Eva Kemp.

#17928 Copied
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Blank page on Lawyer One Page demo template

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