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Blank page or error when I try to Customize theme

This topic has 4 replies, 3 voices, and was last updated 8 years, 7 months ago ago by Jack Richardson

  • Avatar: allrosie
    allrosie
    Participant
    April 11, 2016 at 09:11

    Hi,

    When I click Appearance>Customise I receive either an error 404 Page not found or a blank page. Please help? I also receive it if I try to edit any of the pages.

    Details in private content below.

    Thanks,
    Kristy

    Please, contact administrator
    for this information.
    #120706 Copied
    3 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    April 11, 2016 at 11:44

    Hello,

    Please try to disable third-party plugins one by one, one of them caused issue.
    Also we’ve reuploaded the WordPress for you.

    Regards,
    Robert Hall

    #120728 Copied
    Avatar: allrosie
    allrosie
    Participant
    April 11, 2016 at 12:04

    Thanks, I went through them and it was the Ultimate Member Plugin. I need to have a front end Client login Page for my website, do you have any recommendations that would work with the Classico theme? My customers need to land on a page and login as I have a very specific customer base that should only be accessible by a secure login page.

    #120731 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 11, 2016 at 14:16

    Hello,

    Sorry, but we can’t recommend any 3rd-party plugin as we don’t guarantee its full compatibility with the theme.
    You have to check the plugins yourself.

    Please take our apologies and thank you for understanding.

    Best regards,
    Jack Richardson.

    #120744 Copied
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