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Blank Page Royal and Visual Composer - by webmasterbalato@gmail.com

This topic has 26 replies, 6 voices, and was last updated 8 years, 1 months ago ago by Eva Kemp

webmasterbalato@gmail.com

Participant

October 4, 2016 at 10:35

Hi guys, i’ve a problem whit royal theme. If i activate Visual Composer, my website has a blank page (but not for mobile :o). If i deactived the plugin, all website work fine. Or if I change theme, all website works fine. Why? 🙁

This is my website http://www.hermosadress.com/wordpress

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for this information.

#141439 Copied Theme version: latest WooCommerce version: latest

25 Answers

Eva Kemp

Support staff

October 4, 2016 at 11:11

Hello,

Please provide FTP credentials.

Thank you.
Regards,
Eva Kemp.

#141446 Copied

webmasterbalato@gmail.com

Participant

October 4, 2016 at 12:09

yes i send you parameters

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for this information.

#141461 Copied

Jack Richardson

Support staff

October 4, 2016 at 13:16

Hello,

Please ask your hosting provider support to enable “display_errors” function on the server. Then let us know.
Also confirm if we may reupload theme files.

Thank you.
Best regards,
Jack Richardson.

#141482 Copied

webmasterbalato@gmail.com

Participant

October 4, 2016 at 13:44

aggiornamento

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for this information.

#141487 Copied

Eva Kemp

Support staff

October 5, 2016 at 08:47

Hello,

The issue has been fixed. Please check the site now.

Regards,
Eva Kemp.

#141556 Copied

webmasterbalato@gmail.com

Participant

October 5, 2016 at 09:07

Hi Eva, I’ve the same problem.

And:

– Mobile Menù not work;
– Other pages not work.

Why? 🙁 🙁 🙁

#141567 Copied

Eva Kemp

Support staff

October 5, 2016 at 10:58

Hello,

There is error on your site “Fatal error: Allowed memory size”.
You need contact your hosting provider support and ask to increase memory _limit value.

Regards,
Eva Kemp.

#141590 Copied

jzrober

Participant

October 6, 2016 at 21:14

Hi,

I have a few issues with the Royal Theme:
1. I am unable to see the template Royal Market when I click on preview, it is a blank white screen.
2. Theme Options > Import/Export…When I installed base demo content, I got a string of Failed errors, then a success. Then I selected to install the version of Royal Market but it doesn’t appear when I click Pages > Edit with Visual Composer.

Thx!

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for this information.

#141862 Copied Theme version: 2.7.3

Eva Kemp

Support staff

October 7, 2016 at 07:52

Hello @jzrober,

1. Do you mean you can’t preview the template on our demo? As I see it’s working https://www.8theme.com/demo/royal/royalmarket/?et_styles=1-9-0-15-4-1

2./4./5. Please provide WP admin credentials in Private Content.

3. Make sure your server meets the requirements described in the documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (“1.3 Requirements for Royal” section).

Regards,
Eva Kemp.

#141886 Copied

tominaga

Participant

October 7, 2016 at 17:30

Hello @Eva kemp,

I’ve a problem same as this title.
When I click preview button for check my front page, blank page(white screen) is appeared.

Now I understand the following points. However, I haven’t solved yet.

1. Visual Composer effected to theme.
There was no problem when I deactivated VC plugin.

2. post-template.php on line 298
When I have checked bug-log, there was a following error.
PHP Notice: Trying to get property of non-object in /home/xxx/www/xxxx/wp-includes/post-template.php on line 298.

I would be glad If you could solve my trouble.
Thank you.

Best regards,
Yosuke

Please, contact administrator
for this information.

#141999 Copied Theme version: 2.7.3 WooCommerce version: 2.6.4

Eva Kemp

Support staff

October 7, 2016 at 18:12

Hello @tominaga,

Please provide FTP and WP admin credentials in Private Content.
PHP Notice is not an error, it’s just a notice, you can ignore it, by the way it’s related to WordPress, not to the theme.

Regards,
Eva Kemp.

#142005 Copied

jzrober

Participant

October 7, 2016 at 19:00

Hi Eva,

No actually, I am referring to the demo templates in Theme Options > Import/Export after installing base demo content. See private content please, thx!

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for this information.

#142009 Copied Theme version: 2.7.3

tominaga

Participant

October 8, 2016 at 05:12

Hello Eva,

Please confirm the following information.

Please, contact administrator
for this information.

#142019 Copied Theme version: 2.7.3 WooCommerce version: 2.6.4

pro2know

Participant

October 9, 2016 at 19:04

Good Afternoon,
We are experiencing the same thing on our home page I have listed everything on Private content. The only thing the home screen shows is the slider everything else is white or gone even though it’s on the page when we go to buildout screen.

Please, contact administrator
for this information.

#142050 Copied Theme version: latest WooCommerce version: 2.6.4

Eva Kemp

Support staff

October 10, 2016 at 08:52

Hello @jzrober,

I’ve installed Publisher template. Please check it in Pages section.

Regards,
Eva Kemp.

#142072 Copied

Eva Kemp

Support staff

October 10, 2016 at 08:55

Hello @tominaga,

I’m getting “Forbidden” error when trying to log in to WP admin panel. Have you restricted access?
Please open it.

Regards,
Eva Kemp.

#142073 Copied

Eva Kemp

Support staff

October 10, 2016 at 09:50

Hello @pro2know,

Please check if GD extension is installed on your server. Ask your hosting provider to install it.

Regards,
Eva Kemp.

#142083 Copied

tominaga

Participant

October 10, 2016 at 10:22

Hello Eva,

I’m sorry for the delay in informing you.
I have changed WP login URL,

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for this information.

#142099 Copied

Eva Kemp

Support staff

October 10, 2016 at 11:00

Hello @tominaga,

After I put credentials at that url I got redirected to wp-admin link and there was Forbidden error again. Please check it.

Regards,
Eva Kemp.

#142115 Copied

tominaga

Participant

October 10, 2016 at 11:47

Hello Eva,

I have just unlocked the restricted access.
Please login again.

Please, contact administrator
for this information.

#142125 Copied

Eva Kemp

Support staff

October 10, 2016 at 13:24

Hello @tominaga,

I’ve disabled the option “Show loader icon until site loading”. Now site is loading. Please check.

Regards,
Eva Kemp.

#142149 Copied

pro2know

Participant

October 10, 2016 at 18:12

What is the GD Extension?

#142203 Copied

Eva Kemp

Support staff

October 10, 2016 at 18:28

Hello @pro2know,

You can read about it here http://php.net/manual/en/intro.image.php
Ask your hosting provider to install it on your server.

Regards,
Eva Kemp.

#142205 Copied

jzrober

Participant

October 10, 2016 at 22:12

Hi Eva,

Thanks for adding Publisher theme. I see the page, but Visual Composer doesn’t work.

I thought that I purchased VC with this theme but I am unable to activate it. I get the following error:
(No licenses found. It seems that you do not have any valid license for Visual Composer. What does it mean? It may be so that you got Visual Composer by purchasing WordPress theme which does not grant you with direct license for Visual Composer.)

Why does your theme say that VC is included if I need to buy it separately?

Please, contact administrator
for this information.

#142228 Copied Theme version: 4.6.1

Eva Kemp

Support staff

October 11, 2016 at 07:52

Hello @jzrober,

You don’t need the license to use VC plugin.

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

Regards,
Eva Kemp.

#142240 Copied
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