Return to previous page

Blocking the user after adding several products to the wishlist

This topic has 2 replies, 2 voices, and was last updated 3 hours, 49 minutes ago ago by Jack Richardson

MAHDAR

Participant

October 15, 2024 at 19:15

Hello, I hope you’re doing well.

When I add 8 or 10 products to the wishlist,

After that, it gives a 403 error,

and I have to clear the browser’s cache and cookies for the site to load again.

Content is visible for topic creator and
support staff only.

#418812 Copied Theme version: 9.4.2

1 Answer

Jack Richardson

Support staff

October 16, 2024 at 07:56

Dear @MAHDAR,

We hope this message finds you well.

We would like to inform you that we have thoroughly tested the issue you reported on your website. While we did not encounter similar issues in the past, we were able to replicate the 403 error when adding 10-15 products to the wishlist consecutively. However, we also observed that refreshing the page resolves the issue, indicating that the rapid modification of cookies may be causing the browser to raise a query.

Given that this issue did not occur previously, we would like to propose the following solutions:

1. Refresh the Page: Simply refreshing the page should resolve the issue, as it appears that the cookies become overloaded after quickly adding or removing multiple items.

2. Submit a Request for Wishlist Recoding: If you believe the Wishlist functionality requires further optimization, you can submit a request for recoding on our task board here: https://www.8theme.com/roadmap/.

3. Consider Using a Third-Party Plugin: You may also want to explore third-party plugins that offer similar functionality, as they may handle the process differently and better suit your needs.

4. Request Customization: If you require additional customizations, please feel free to submit a request through our customization panel: https://www.8theme.com/account/#etheme_customization_panel.

We hope one of these solutions will address the issue you’re experiencing. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

#418882 Copied
Viewing 2 results - 1 through 2 (of 2 total)