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Blog adding problem with Xstore PLZ help

This topic has 18 replies, 3 voices, and was last updated 2 years, 7 months ago ago by Olga Barlow

AHMED

Participant

February 6, 2022 at 21:55

Hi
I have a problem with blogs on my site. The display is wrong and without photos. I tried to edit it but nothing changed. Can you please check the problem and help me to solve it?

#316346 Copied Theme version: 02

17 Answers

Rose Tyler

Support staff

February 7, 2022 at 08:10

Hello,

Provide URL of the Blog page and temporary wp-admin access, please.

Regards

#316357 Copied

AHMED

Participant

February 7, 2022 at 13:07

https://souqzizinia.com/blog/

#316374 Copied

Olga Barlow

Support staff

February 7, 2022 at 19:00

Hello,

What about WP Dashboard access?

Regards

#316442 Copied

AHMED

Participant

February 20, 2022 at 22:21

I am sorry, but how can I do that?
I mean where can I find that access?

#317974 Copied

Rose Tyler

Support staff

February 21, 2022 at 08:37

Hello,

Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#317990 Copied

AHMED

Participant

April 7, 2022 at 00:18

My website runs very slow. The customers are having hard time to enter it and should wait a long time. Also anyone can hardly access the site with a smartphone. I need help PLZ.

I have anther issue PLZ assist: what is the different between child theme and the original theme? can that reflect on the sites speed?
Note: My website is created with a child theme

#321476 Copied

Olga Barlow

Support staff

April 7, 2022 at 01:31

Hello,

1) Provide us with WP Dashboard access to check the speed settings that you use and cache plugin settings. Have you sorted out how to create a Dashboard user with the admin permissions?

2) You can read what the child theme is here https://developer.wordpress.org/themes/advanced-topics/child-themes/
It should not make any speed issues if you did not add any custom code there that could cause problems.

Regards

#321491 Copied

AHMED

Participant

April 7, 2022 at 01:37

How can I create a dashboard access?

#321493 Copied

Olga Barlow

Support staff

April 7, 2022 at 01:41

Hello,

Read this post https://www.theedigital.com/blog/add-new-user-wordpress
Create user with the admin permissions. Provide us with login and password in the Private content area.

Regards

#321494 Copied

AHMED

Participant

April 7, 2022 at 02:11

okay u will find it here

Please contact administrator
for this information.

#321495 Copied

AHMED

Participant

April 7, 2022 at 02:18

here is the link

Please contact administrator
for this information.

#321497 Copied

Olga Barlow

Support staff

April 7, 2022 at 09:07

Hello,

Thank you. But I see that Plugins are unavailable for me https://prnt.sc/YzZ_s_Da3xBf
Could you, please, allow access to Plugins and Settings menu items and change user role to admin for our user?

Regards

#321503 Copied

AHMED

Participant

April 10, 2022 at 01:07

Okay I changed your role to admin can you try and tell what happened?

#321691 Copied

Rose Tyler

Support staff

April 10, 2022 at 09:09

Hello,

One of our technicians will check it more deeply after the weekend. Please be patient

Regards

#321710 Copied

AHMED

Participant

April 30, 2022 at 22:04

WHAT abut check the proplem

#322970 Copied

Rose Tyler

Support staff

May 1, 2022 at 07:27

Hello,

Sorry for the long delay in answering.
I’ve added a reminder about your issue, you will get reply after this weekend.

Regards

#322978 Copied

Olga Barlow

Support staff

May 1, 2022 at 22:23

Hello,

We enabled optimization settings in theme options and in cache plugin options and got C grade https://gtmetrix.com/reports/souqzizinia.com/2Vkma4W3/

Regards

#322997 Copied
Tagged: adding, blog, help, problem, woocommerce, wordpress, xstore
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