Blog post on homepage with wrong link, date and comments

Hello, Jennifer,

Thank you for contacting us and for using XStore.

Thank you for reaching out to us with your concerns regarding the display of your recent blog posts on your homepage. We understand how important it is for all the details to be accurate and we’re here to help you resolve these issues.

Please provide temporary wp-admin access, so we can take a closer look. Also, temporarily disable caching and CDN.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Thank you for your cooperation and we look forward to hearing from you.

Kind Regards,
8theme team

Hello, Jennifer,

While we checking your site we saw the styling changes (like switching from parent theme child theme – theme options settings are different), are you working there right now?

When you temporarily delete that particular post, the next one will be the first, does it have the same problem with the date, comments, and image link?

Kind Regards,
8theme team

Hello, Jennifer,

It looks like the settings from Theme Options were reset.
Do you have a backup? Contact your hosting provider and ask about the backup.
We did nothing that may have caused this situation from your side, so it is strange.

Kind Regards,
8theme team

Hello, Jennifer,

Please provide temporary wp-admin access one more time.

Kind Regards,
8theme team

Hello, Jennifer,

Unfortunately, the access you provided does not allow us to access the Dashboard. To proceed with your request, we kindly ask that you set the administrator role for the user account you’ve created. This will enable us to have the necessary permissions to assist you effectively.

Also, please provide FTP access.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Jennifer,

Once we log in and go to edit the Home page your settings disappear like previously.

We did not face such a problem before on sites of other our customers.

Please restore Backup and then try to log in using the credentials you provided for us and click on edit home page, to check if the problem with settings disappearing persists.
Contact your hosting provider and ask what can be a reason for this.

We’ve taken Home page content from your site to our test site, and posts in chess there are displayed just fine with the correct date and link.
Please make sure that the problem on your site is not caused by a 3rd party plugin or custom code.

Kind Regards,
8theme team

Hello, Jennifer,

Personally, I did not face such a situation before. Please contact the support of your hosting provider and maybe WordPress support with this question. It looks like not only the Theme Options are affected but Widgets (for example your footer content) too.

Additionally, we would like you to verify the following:
– Does the issue persist if third-party plugins are disabled?
– Has there been any manipulation of the database?
– Are there modifications in our theme files?
– Are there modifications to the child theme, or does the bug persist if it is disabled?

Kind Regards,
8theme team

Hello, Jennifer,

Thank you for letting us know.

We can see next on your Home page https://prnt.sc/e2ErrnbIw4U- and single post page https://prnt.sc/faHkUiduHlF_ , so the problem is solved.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

If a problem is caused by 3rd-party plugin, we would recommend you contact the support of that plugin.

Hope this information is helpful.

Kind Regards,
8theme team