Return to previous page

Blog post on homepage with wrong link, date and comments

This topic has 16 replies, 2 voices, and was last updated 12 months ago ago by Rose Tyler

Jennifer

Participant

November 18, 2023 at 22:00

I have my most recent blog posts at the bottom of my homepage, with them sorted in descending order. The most recent one I posted is showing the wrong date. When you click on it, it shows the correct date, but it is wrong in the posts chess (tried it with blog carousel and it didn’t work correctly either). It is also showing comments turned off (which they aren’t) and the featured image is linking to the homepage instead of the post. Please help, I’m new to WordPress.

#374108 Copied Theme version: 9.2.3 WooCommerce version: 8.3.0

15 Answers

Rose Tyler

Support staff

November 20, 2023 at 15:52

Hello, Jennifer,

Thank you for contacting us and for using XStore.

Thank you for reaching out to us with your concerns regarding the display of your recent blog posts on your homepage. We understand how important it is for all the details to be accurate and we’re here to help you resolve these issues.

Please provide temporary wp-admin access, so we can take a closer look. Also, temporarily disable caching and CDN.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Thank you for your cooperation and we look forward to hearing from you.

Kind Regards,
8theme team

#374196 Copied

Jennifer

Participant

November 20, 2023 at 23:50

A new admin login has been created and the caching is disabled. I’m sorry but I have no idea how to disable CDN. I’m using WPEngine.

Please contact administrator
for this information.

#374243 Copied

Rose Tyler

Support staff

November 21, 2023 at 10:40

Hello, Jennifer,

While we checking your site we saw the styling changes (like switching from parent theme child theme – theme options settings are different), are you working there right now?

When you temporarily delete that particular post, the next one will be the first, does it have the same problem with the date, comments, and image link?

Kind Regards,
8theme team

#374278 Copied

Jennifer

Participant

November 21, 2023 at 14:26

I was in wordpress but haven’t made any changes since yesterday morning. I did try to create a new post and the same thing happened. I noticed my permalink settings are different and my pages look different now. The menu is on the right side now and it’s showing up on the homepage. My top header is also missing.

#374304 Copied

Rose Tyler

Support staff

November 21, 2023 at 15:01

Hello, Jennifer,

It looks like the settings from Theme Options were reset.
Do you have a backup? Contact your hosting provider and ask about the backup.
We did nothing that may have caused this situation from your side, so it is strange.

Kind Regards,
8theme team

#374310 Copied

Jennifer

Participant

November 21, 2023 at 15:12

Fortunately, I was able to restore my backup from yesterday. Not sure what happened. I did try to create another post and the same thing happened with the date/link. It keeps using the date January 18th and the featured image links to the homepage.

#374312 Copied

Rose Tyler

Support staff

November 21, 2023 at 15:25

Hello, Jennifer,

Please provide temporary wp-admin access one more time.

Kind Regards,
8theme team

#374314 Copied

Jennifer

Participant

November 21, 2023 at 19:02

Admin account created again.

Please contact administrator
for this information.

#374348 Copied

Rose Tyler

Support staff

November 22, 2023 at 08:47

Hello, Jennifer,

Unfortunately, the access you provided does not allow us to access the Dashboard. To proceed with your request, we kindly ask that you set the administrator role for the user account you’ve created. This will enable us to have the necessary permissions to assist you effectively.

Also, please provide FTP access.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Please contact administrator
for this information.

#374372 Copied

Jennifer

Participant

November 22, 2023 at 12:40

Sorry, account is now set to admin. SFTP credentials also created. Please let me know if this is what you need.

Please contact administrator
for this information.

#374406 Copied

Rose Tyler

Support staff

November 22, 2023 at 12:59

Hello, Jennifer,

Once we log in and go to edit the Home page your settings disappear like previously.

We did not face such a problem before on sites of other our customers.

Please restore Backup and then try to log in using the credentials you provided for us and click on edit home page, to check if the problem with settings disappearing persists.
Contact your hosting provider and ask what can be a reason for this.

We’ve taken Home page content from your site to our test site, and posts in chess there are displayed just fine with the correct date and link.
Please make sure that the problem on your site is not caused by a 3rd party plugin or custom code.

Kind Regards,
8theme team

#374409 Copied

Jennifer

Participant

November 22, 2023 at 14:37

I restored the backup and tried logging in with the new user and it reset everything. Restored the backup again and everything is still messed up. I tried exporting the theme settings and importing again but the header and footer are all wrong. Had to rebuild both in order to keep the admin user. Seems like anytime I update a plugin or add a user it resets to the theme default settings. Is this an issue with WP Engine?

#374422 Copied

Rose Tyler

Support staff

November 22, 2023 at 15:22

Hello, Jennifer,

Personally, I did not face such a situation before. Please contact the support of your hosting provider and maybe WordPress support with this question. It looks like not only the Theme Options are affected but Widgets (for example your footer content) too.

Additionally, we would like you to verify the following:
– Does the issue persist if third-party plugins are disabled?
– Has there been any manipulation of the database?
– Are there modifications in our theme files?
– Are there modifications to the child theme, or does the bug persist if it is disabled?

Kind Regards,
8theme team

#374432 Copied

Jennifer

Participant

November 22, 2023 at 23:08

I think I figured it out. It’s the WP Affiliate Disclosure causing the date issue. I changed themes and that didn’t help so I disabled all third party plugins and activated one by one. Turned that one back on and the date reverts to January 18th.

#374462 Copied

Rose Tyler

Support staff

November 23, 2023 at 08:39

Hello, Jennifer,

Thank you for letting us know.

We can see next on your Home page https://prnt.sc/e2ErrnbIw4U- and single post page https://prnt.sc/faHkUiduHlF_ , so the problem is solved.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

If a problem is caused by 3rd-party plugin, we would recommend you contact the support of that plugin.

Hope this information is helpful.

Kind Regards,
8theme team

#374489 Copied
Tagged: best selling themes, correcting date errors, fixing wrong links, homepage blog post, managing comments, woocommerce themes
Viewing 16 results - 1 through 16 (of 16 total)