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Blurred images, OK after page refresh***

This topic has 10 replies, 4 voices, and was last updated 5 months, 2 weeks ago ago by Luca Rossi

Simeon Iliev

Participant

October 20, 2024 at 16:49

Hi Team,

The product’s images on the product archive page and product page looks blurred when first visit. It’s getting OK when if refresh the page. I read some tutorials from you to regenerate the thumbnails but nothing get fixed. They still looks blurred. I am using images with dimmension 4:3. Attached in the image my settings. Could you advise how to fix this?

URL to check https://mexessstudio.com/product-category/mockups/t-shirts/

Files is visible for topic creator and
support staff only.

#419571 Copied Theme version: 9.4.2

9 Answers

Rose Tyler

Support staff

October 21, 2024 at 08:40

Hello, Simeon Iliev,

Thank you for reaching out to us.

We understand the issue you’re experiencing with the product images appearing blurred on the product archive and product pages upon the first visit, and we appreciate the details you’ve provided.

We have reviewed the page using the link you shared, but we were unable to replicate the issue. Could it be that you have already resolved the problem on your end? If not, please let us know which browser you are using and the screen resolution of your device, so we can further investigate.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#419660 Copied

Simeon Iliev

Participant

October 21, 2024 at 08:43

Hi Rose,

The issue still persist from my side, it’s not solved. I am using Chrome and screen resolution 1920×1080

#419661 Copied

Jack Richardson

Support staff

October 21, 2024 at 11:50

Dear @Simeon Iliev,

We hope this message finds you well.

We have reviewed the matter on our end but have not been able to identify the issue you mentioned. To assist us in better understanding the situation, could you kindly provide a video demonstrating the issue from your side?

Additionally, it is possible that a caching plugin may be affecting the display of images. We kindly ask you to review the settings of any active caching plugins on your website, as well as the settings of your CDN (Content Delivery Network), if applicable.

We appreciate your cooperation and look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team

#419722 Copied

Simeon Iliev

Participant

October 21, 2024 at 19:56

Hi,

Find attached video discribing my problem. As you can see when i refresh the product page the images start looking good.
Currently my litespeed cache plugin is disabled and the hosting cache is cleared but the issue still persist. I have tried to change the images dimmesions from Customizer with bigger ones but without possitive effect.

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Jack Richardson

Support staff

October 22, 2024 at 08:36

Dear @Simeon Iliev,

We hope this message finds you well.

It appears that no video was attached to your previous response. As we mentioned earlier, we were unable to replicate the issue on our devices, which leads us to believe that it may be related to specific settings in your browser. Could you kindly test the same page on a different device to see if the issue persists?

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#419875 Copied

Simeon Iliev

Participant

October 23, 2024 at 13:52

Hi,

Can you attached image to see how it appears from your side? I have teste on different devices and still have blurred images.
When i tried to Regenerate thumbnails one by one i noticed this issue (attached image)

Could this be the reason and how to fix it ?

Files is visible for topic creator and
support staff only.

#420156 Copied

Luca Rossi

Support staff

October 25, 2024 at 05:44

Dear Mr. Iliev,

I hope this message finds you well.

I am writing to confirm that, as another member of the team, the product images appear to be displaying correctly on my end. Please find the screenshots below for your reference:

– [Screenshot 1](https://prnt.sc/vgPmm9c-FxeW)
– [Screenshot 2](https://prnt.sc/WOdzt3QohKIG)

Could you kindly review the images once more on your side?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team.

#420380 Copied

Simeon Iliev

Participant

October 25, 2024 at 12:36

Hello Luca,

Yes, now the images looks good because i have found the issue. It was thumbnail settings in Elementor Product Archive.

#420482 Copied

Luca Rossi

Support staff

October 26, 2024 at 11:53

Dear @Simeon Iliev,

We are pleased to hear that the issue has been resolved.

Best regards,
The 8Theme Team

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