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Blurry picture on home page - by Dash - on WordPress WooCommerce support

This topic has 15 replies, 4 voices, and was last updated 3 years, 1 months ago ago by Dash

Dash

Participant

October 19, 2021 at 15:26

Hi,

On my home page I have a banner with mask – create your own unique style.
My problem is that the image is a little bit blurry on different devices.
Any suggestions?

#305865 Copied Theme version: 5.8.1

14 Answers

Alex

Participant

October 19, 2021 at 15:34

I am not 8theme support but taking a quick look at your homepage. Your image is 570×620. Whilst the rendered size on desktop is 779 in width (https://gyazo.com/3eb43e62f4569c05b03a6f4479358044). Similarly for iPads the size is beyond 1000px. I suggest you put a higher resolution image.

#305866 Copied

Dash

Participant

October 19, 2021 at 15:41

Thanks Alex!

#305868 Copied

Dash

Participant

October 19, 2021 at 17:22

sorry, but it didn’t help.

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Alex

Participant

October 19, 2021 at 17:23

Hi Dash,

It’s not support again, but it does look like your image has not increased in resolution. https://gyazo.com/9403f68e5dc7b399f96f0a1fde643274

This is probably due to image not being replaced.

Leave your login details in the Private content area which is only visible to support staff with link to your higher res image and they will hopefully replace it for you / give you a better response.

#305875 Copied

Dash

Participant

October 19, 2021 at 18:03

now the image is replaces for sure, but still no result

#305877 Copied

Alex

Participant

October 19, 2021 at 18:04

The image is still not replaced.

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Dash

Participant

October 19, 2021 at 18:11

Alex, thanks for your help! I will wait for theme8 consultants.

Please contact administrator
for this information.

#305880 Copied

Dash

Participant

October 20, 2021 at 06:36

Hi,

On my home page I have a banner with mask – create your own unique style.
My problem is that the image is a little bit blurry on different devices.
Any suggestions?

#305894 Copied

Olga Barlow

Support staff

October 20, 2021 at 12:08

Hello,

Which banner from your home page is blurred in your opinion and on what device? Provide us with the screenshot for better understanding. At this moment images of your home page looks ok for me https://gyazo.com/186be21d0554d4bfb3936ee0c4b2e83c

Regards

#305948 Copied

Dash

Participant

October 20, 2021 at 17:19

Olga, it’s ok on iphone 5,
but it looks blurry on my hp desktop, on nexus 9, 7 and other tablets and mobiles.
https://bluetree.ai/screenfly/?u=https%3A//diypatterns.com/&a=18

the right picture is good, but the left one is not

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Olga Barlow

Support staff

October 21, 2021 at 09:57

Hello,

I checked your site and image does not look blurry for me https://prnt.sc/1wxvh1k and https://prnt.sc/1wxujlw

So, could you, please, provide us with the screenshot for a better understanding of the issue. You can use Lightshot screenshot tool to make screenshot.

Regards

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Dash

Participant

October 23, 2021 at 11:42

https://gyazo.com/eb35057846171e0b238cde6403e2eb3b

the picture and the logo is blurry again

#306267 Copied

Rose Tyler

Support staff

October 23, 2021 at 12:41

Hello,

Clear cache of mobile browser and check then. If you are using emulator of mobile and checking via desktop, reload page after switching to mobile.

Regards

#306274 Copied

Dash

Participant

November 16, 2021 at 14:58

Thank You. You may close the topic

#308875 Copied
Tagged: blurry picture, home page, optimization, seo friendly, themes, woocommerce, wordpress
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