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Blurry Product Images - by stevejes - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 3 years, 9 months ago ago by Robert Hall

stevejes

Participant

February 4, 2021 at 02:17

I’m having problems with my product images. They are all blurry no matter what I do. They are uploaded in high definition and become extremely blurry.
Here’s the URL : https://eden-canada.com/kayla/shop/

Screenshot :

#272209 Copied Theme version: 7.2.3

5 Answers

Robert Hall

Support staff

February 4, 2021 at 06:17

Hi

Thank you so much for contacting us!

We have checked your mentioned URL , as for blurry image issue is concerned it is probably looks that you have change your image thumbnail settings, kindly go to Dashboard > XStore > Theme Options > Woocommerce (Shop) and check your product image setting.

If you still facing any issue let us know.

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stevejes

Participant

February 10, 2021 at 02:47

All the settings are correct but the images are still blurry. Here’s the screenshot.

My details are in private.

Please contact administrator
for this information.

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Robert Hall

Support staff

February 10, 2021 at 07:44

Hi

We have access your website Dashboard and it looks that a plugin SG Optimizer create a conflict with the Product Image i disabled lazy load image for product image and your site is working absolutely fine.

Note: Lazy load option for the images you can find in Theme Options > Speed Optimization > Images.
We don’t have Lazy load option for all, only for the images and product elements in the WPBakery Product element settings.

Try to optimize the images on your site using the Tinypng service. At this moment images on the home page takes 3.4 MB http://prntscr.com/uztaiu and it gives not good results http://prntscr.com/uztbvs

Please follow this article to speed up the site – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ Do not forget to clear cache before checking the result of changes.

https://docs.woocommerce.com/document/fixing-blurry-product-images/

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stevejes

Participant

February 11, 2021 at 02:03

Oh my! Thank you so much! Very appreciated.

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Robert Hall

Support staff

February 11, 2021 at 10:41

Hi

Thank you so much for your kind words.

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