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Brand Filter not working on website, please help

This topic has 6 replies, 4 voices, and was last updated 1 years, 9 months ago ago by Tony Rodriguez

Roteck

Participant

February 25, 2023 at 16:40

Our brand filter does not work, can you please have a look at this? We checked and it did not even work with the default install.

Please, contact administrator
for this information.

#347996 Copied Theme version: 9.0.4 WooCommerce version: 7.4.0

5 Answers

Andrew Mitchell

Support staff

February 25, 2023 at 17:23

Hello,

The most common cause of this issue is the use of a brand attribute with a slug. In this case, the brand filter stops working.

Please check this and replace the product attribute slug if necessary.

If this does not help, please provide admin and FTP access.

Best Regards,
8Theme’s Team

#348003 Copied

Roteck

Participant

February 25, 2023 at 18:07

Not sure how to rename the products slug… it is in line with the product name also the brand has been allocated.

Please contact administrator
for this information.

#348005 Copied

Rose Tyler

Support staff

February 26, 2023 at 10:18

Hello, Roteck,

Thank you for your response. Could you please provide us with wp-admin access as well?

Kind Regards,
8theme team

#348088 Copied

Roteck

Participant

February 27, 2023 at 01:36

here are the login details

Please contact administrator
for this information.

#348139 Copied

Tony Rodriguez

Support staff

February 27, 2023 at 06:22

Hello Roteck,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check back to your site. We have replaced the brand attribute slug, which has resolved the issue. For a better reference, please see the image provided here: https://postimg.cc/hz1rZFHp and https://postimg.cc/q6g3s90t

Best regards,
8Theme’s Team

#348148 Copied
Tagged: brand filter, debugging, fixing, help, troubleshooting, woocommerce wordpress themes
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