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Brand filters not showing all brands (Xstore)

This topic has 6 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Tony Rodriguez

mkusinski

Participant

November 5, 2023 at 20:16

Hi, since couple of days a brand filter stopped showing all brands. Please take a look at attached screenshot. For example AMEKO brand not showing in filter (there are a lot more like that). I’m sending login credentials in private content area.

Could you please help me with that?

Please, contact administrator
for this information.

#372641 Copied Theme version: 9.2.2 WooCommerce version: 8.2.1

5 Answers

Tony Rodriguez

Support staff

November 6, 2023 at 07:13

Hello, @mkusinski,

1) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

2) We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#372653 Copied

mkusinski

Participant

November 6, 2023 at 18:40

Hi, I’ve tried that all steps before. Nothing changes. Please find admin login info in private area.

Please contact administrator
for this information.

#372751 Copied

Tony Rodriguez

Support staff

November 7, 2023 at 06:35

Hello, @mkusinski,

We appreciate your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache to confirm the resolution.

Our team has implemented a code into the Appearance > Themes > XStore Child theme > function.php file, which has effectively addressed your concern. Consequently, the Brand filter is now displaying all brands on your site.

For your reference, we have recorded a video demonstrating the resolution process on your site. We encourage you to watch it in its entirety in the private content area.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#372779 Copied

mkusinski

Participant

November 7, 2023 at 09:55

It works! Thank you so much:)

#372811 Copied

Tony Rodriguez

Support staff

November 7, 2023 at 10:05

Hello, @mkusinski,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

#372817 Copied
Tagged: brand filters woocommerce solution, fix brand display woocommerce xstore, show all brands xstore, wordpress themes brand filters, xstore brand filter solution, xstore woocommerce brands display, xstore woocommerce theme fix
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Brand filters not showing all brands (Xstore)

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