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Brand filters not showing all brands (Xstore)

This topic has 12 replies, 3 voices, and was last updated 6 months, 3 weeks ago ago by Tony Rodriguez

iceball

Participant

July 25, 2024 at 07:32

The problem is the following: Every time I add a new Brand to the site, it does not appear IN FILTERS in every category in which it should appear.
Every time I have to re-delete the brand and manually associate it with each product (hundreds) – that’s when it appears.

The theme is at the latest version 9.3.11

i have same problem: https://www.8theme.com/topic/brand-filters-not-showing-all-brands-xstore/

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#406851 Copied Theme version: 9.3.15

11 Answers

Tony Rodriguez

Support staff

July 25, 2024 at 09:11

Hello, @iceball,

Thank you for contacting us and for using XStore.

We kindly request that you update your XStore theme to the latest version (9.3.16) and the XStore core plugin to version (5.3.16). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

Afterward, please check again.

We trust these resources will assist you in updating your site smoothly.

If the issue persists, please provide your site wp-admin access in private content area so that we can take a closer look at your settings and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

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#406887 Copied

iceball

Participant

July 28, 2024 at 07:46

Updates don’t help.

You have private login data.

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#407314 Copied

Rose Tyler

Support staff

July 28, 2024 at 10:32

Hello, @iceball,

We appreciate your prompt response.

WooCommerce > Status > Tools > Tranzienți WooCommerce and Brands transients > Clear.

Best Regards,
8Theme’s Team

#407347 Copied

iceball

Participant

July 29, 2024 at 07:10

Are these the only steps you have already taken?

#407466 Copied

Tony Rodriguez

Support staff

July 29, 2024 at 09:16

Hello, @iceball,

We are pleased to inform you that we have successfully resolved your issue by following the path WooCommerce > Status > Tools > WooCommerce Transients and Brands Transients > Clear.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#407503 Copied

iceball

Participant

July 31, 2024 at 11:46

Hello, how can I display the text from the description of the category – as in the first picture from the top in the first screenshot?

– at the moment it extends over the entire page of the category and it is not ok

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#408067 Copied

Tony Rodriguez

Support staff

July 31, 2024 at 11:51

Hello, iceball,

If you wish to display the text from the description of the category, You need to integrated an archive description widget into the product archive page layout. This addition will addressed the concerns you raised.

For your reference, images illustrating the update have been uploaded in the private content area.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme’s Team

#408068 Copied

iceball

Participant

July 31, 2024 at 12:05

I’m sorry but I don’t understand what you mean.
Can you please help me to make the text appear laterally? and not above?

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#408072 Copied

Tony Rodriguez

Support staff

July 31, 2024 at 13:14

Hello, @iceball,

Thank you for your prompt response.

We are pleased to inform you that the issue you reported has been successfully resolved. Please clear your browser cache and revisit your site to confirm that everything is functioning as expected.

Additionally, we have prepared a video tutorial to assist you further. You can find the video link in the private content area of our website.

You now have the option to select and publish the banner position according to your requirements.

We hope you find this information helpful. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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for this information.

#408107 Copied

iceball

Participant

August 1, 2024 at 07:15

thank you!!

Now it’s ok, but I still have a small problem. I imported a static block template from the first site (private area) that I want to add to the second site, I succeeded, but it is not displayed correctly. practically, the descriptions of the blocks fall in order under the picture.

I investigated and this phenomenon only happens when I insert the static block code in the category page

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#408218 Copied

Tony Rodriguez

Support staff

August 1, 2024 at 09:16

Hello, @iceball,

Thank you for your response.

To better assist you, could you please provide a screenshot of the issue you are encountering? Additionally, we kindly request a detailed description of your specific needs or the outcome you are aiming to achieve. This information will enable us to understand your situation more clearly and offer the most effective support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#408240 Copied
Tagged: brand filters issue, fix brand display problems, optimized woocommerce brands, woocommerce brand visibility, wordpress theme troubleshooting, xstore brand filter solution, xstore woocommerce theme
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