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Brand link “no products were found”

This topic has 4 replies, 2 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

  • Avatar: Studio Associato Sales Performance
    Studio Associato Sales Performance
    Participant
    June 10, 2021 at 13:23

    Hi,
    on my website when i click on a brand from the main menu:
    Shop / Brand / *
    I get the error “no products were found”

    I tried to regenerate the permalinks to no avail
    Thanks in advance

    Please, contact administrator
    for this information.
    #290521 Copied Theme version: 7.2.10 WooCommerce version: 5.4.1
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 10, 2021 at 17:10

    Hello,

    Provide us with FTP access to your site. We’ll check the issue in more detail.

    Regards

    #290543 Copied
    Avatar: Studio Associato Sales Performance
    Studio Associato Sales Performance
    Participant
    June 10, 2021 at 22:05

    Hello,
    I add account details as required, thanks
    Regards

    Please contact administrator
    for this information.
    #290573 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 11, 2021 at 15:14

    Hello,

    We found that issue with the brand’s page appears if the Products By Attributes & Variations for WooCommerce plugin is active. So, contact plugin author to find out what they use to prevent the appearance of the brand products.

    Regards

    #290663 Copied
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