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Brand page can’t show in woocommerce store

This topic has 4 replies, 3 voices, and was last updated 1 hours, 47 minutes ago ago by Andrew Mitchell

Leon

Participant

January 25, 2025 at 16:20

Hi

I am having issues with the brands page when click is coming up with 404 not found.
And I noticed that in my site there is a “Xstore brands “widget ,I don’t know if it is affected by “Xstore brands ” widget or not.
Please help me investigate this issue, Thank you

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#432244 Copied Theme version: 9.4.7

3 Answers

Rose Tyler

Support staff

January 26, 2025 at 09:20

Hello, Leon,

Thank you for reaching out to us.

In the latest WooCommerce update, a “Brands” feature was introduced. As a result, we renamed our brands to ensure there is a clear distinction https://prnt.sc/zljasSUqzVw2 The brands you are currently using are part of the functionality provided by the WooCommerce plugin.

We kindly recommend contacting WooCommerce support for further assistance regarding this matter – https://wordpress.org/support/plugin/woocommerce/

Our Brands can be disabled via Theme Options > Woocommerce > Shop elements > Brands >
Enable brands > Off.

We’ve re-saved permalinks on your site (Dashboard > Settings > Parmalinks) and the Brands pages work now. Please clear on the View link to check – https://prnt.sc/63WM_i-Ov1pz

Best regards,
8Theme’s Team

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Leon

Participant

January 26, 2025 at 11:45

Hi

Thanks for your reply.
I understand, I will caontact with wordpress for resolving this issue.

Thank you

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Andrew Mitchell

Support staff

January 26, 2025 at 11:45

Dear Leon,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

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