Return to previous page

Brands Filter Not Working - by Andrew Holbrook

This topic has 9 replies, 2 voices, and was last updated 6 years, 3 months ago ago by Rose Tyler

Andrew Holbrook

Participant

July 30, 2018 at 11:44

Hi, I’ve had this problem on a number of occasions previously and unfortunately it is not working again. https://www.criticalenvironmentsolutions.co.uk/brands/dupont/ defaults to a single product page rather than listing all products of this brand.

Many Thanks

#197442 Copied Theme version: 4.4 WooCommerce version: 3.4.4

8 Answers

Andrew Holbrook

Participant

July 30, 2018 at 11:47

When clicking the Brand widget I get this https://www.criticalenvironmentsolutions.co.uk/brand/dupont/
I get a 404 error.

Thanks

#197443 Copied

Rose Tyler

Support staff

July 30, 2018 at 12:10

Hello,

Please try to re-save Permalinks settings in WP Dashboard > Settings > Permalinks.

Regards

#197447 Copied

Andrew Holbrook

Participant

July 30, 2018 at 14:21

Hi Rose, I have tried this and it has had no effect. Thanks

#197468 Copied

Rose Tyler

Support staff

July 30, 2018 at 14:25

Please provide us with temporary wp-admin and FTP access so we can take a closer look.

Regards

#197469 Copied

Andrew Holbrook

Participant

July 30, 2018 at 14:31

Hi Please see in private content. Thanks

Please, contact administrator
for this information.

#197471 Copied

Rose Tyler

Support staff

July 30, 2018 at 14:56

Fixed. Please check https://www.criticalenvironmentsolutions.co.uk/brands/dupont/
We’ve changed https://prnt.sc/hjx174 to https://prnt.sc/hjx1uv in woopress/framework/woo.php and re-saved permalinks.

Regards

#197474 Copied

Andrew Holbrook

Participant

July 30, 2018 at 15:01

Thank You Rose, working as expected, much appreciated. This is the 3rd time this has happened – is the file you mentioned above being overwritten with software updates? Thanks

#197476 Copied

Rose Tyler

Support staff

July 30, 2018 at 15:09

You’re welcome!
The file can be changed in result of the theme update.
If the problem occurs one more time, I would recommend you to check woo.php.

Regards

#197479 Copied
Viewing 9 results - 1 through 9 (of 9 total)