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Brands page 404 not found - by cudedesign

This topic has 8 replies, 3 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

  • Avatar: cudedesign
    cudedesign
    Participant
    October 12, 2020 at 10:22

    Hello

    I updated the theme to the latest version and the Brands filter on the category pages is not working anymore. It keeps redirecting to 404 not found. If I change the permalink structure to something else other than postname then it works, but I need the permalinks in a postname structure.

    I also tried disabling all plugins and the issue still exists.

    Please, contact administrator
    for this information.
    #254776 Copied Theme version: 6.3.2 WooCommerce version: 4.5.2
    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 12, 2020 at 17:49

    Hello,

    Provide us with FTP access to your site to check the issue in more detail.

    Regards

    #254847 Copied
    Avatar: cudedesign
    cudedesign
    Participant
    October 13, 2020 at 10:57

    Here are the ftp logins:

    Please contact administrator
    for this information.
    #254900 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 14, 2020 at 07:34

    Hello,

    We can’t connect, unfortunately. Please check the credentials.

    Regards

    #255003 Copied
    Avatar: cudedesign
    cudedesign
    Participant
    October 15, 2020 at 10:19

    Please see these logins. Use Plain FTP – insecure – if using Filezilla

    Please contact administrator
    for this information.
    #255158 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 15, 2020 at 13:45

    Hello,

    Check now.

    Regards

    #255192 Copied
    Avatar: cudedesign
    cudedesign
    Participant
    October 19, 2020 at 21:05

    Thank you, it works. Can you let me know what was the problem and the solution you applied?

    #255743 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 21, 2020 at 11:03

    Hello,

    You are welcome.
    Updated child theme header.php file and resaved permalinks in WP settings.

    Regards

    #255906 Copied
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