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Brands page going straight to 404 error page?

This topic has 11 replies, 3 voices, and was last updated 1 years, 7 months ago ago by Tony Rodriguez

  • Avatar: PR
    PR
    Participant
    July 22, 2023 at 23:29

    Hello,

    when we go to the brands page on the WordPress backend, it leads us to the 404 error page and does not go to the page where we can edit the brands.

    we go on -> products -> brands
    it doesn’t lead us to the backend where we can add/edit the brands, but goes straight to a 404 error page.

    can we fix this?

    thanks!

    Please, contact administrator
    for this information.
    #362673 Copied Theme version: 9.1.9
    10 Answers
    Avatar: PR
    PR
    Participant
    July 23, 2023 at 07:08

    We also just deactivated all the plugins but it does not work.
    We only activated WooCommerce and xstore core

    #362677 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 23, 2023 at 13:43

    Hello,

    Thank you for getting in touch with us.

    Please try a solution from this topic – https://www.8theme.com/topic/my-brand-page-not-appears/

    Kind Regards,
    8theme team

    #362704 Copied
    Avatar: PR
    PR
    Participant
    July 23, 2023 at 21:35

    Hello Rose,

    Thanks for your reply!

    We viewed that thread and did as you mentioned, we had the post setting as; Day and name

    we changed it to; Post name
    saved the settings and it ended up not working.

    The front-end section of brands is working, when we go on a product page and click the brand image, it leads us to the product page.

    The issue we are having is in the backend of the website (where we edit everything)
    When we try to add/edit the brands, we cannot access the page. We click brands, and it leads us to a 404 page. We cant access the section where it has the brands and we can add/edit those.

    When we go on “products” and then view the list which has the following links; all products, add new, BRANDS, categories, tags, global forms, attributes, reviews

    That part is not working. Every other link seems to be working (except brands).

    Thanks for any help you can provide!

    Please contact administrator
    for this information.
    #362713 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 24, 2023 at 06:52

    Hello @PR,

    We would like to request that you take a complete backup of your site or clone it as a test site in order to debug the issue. Please provide us with the WordPress Admin URL and credentials, as well as FTP login details, so that we can further investigate the issue and provide assistance.

    Please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #362720 Copied
    Avatar: PR
    PR
    Participant
    July 24, 2023 at 08:45

    Hello Tony,

    thank you a lot.
    we have put the details on the PCA.

    it was working perfectly before, but suddenly one day ago began giving a 404 error.

    appreciate your help!

    Please contact administrator
    for this information.
    #362739 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 24, 2023 at 09:59

    Hello @PR,

    We have conducted a review of your website and the brand page under Products appears to be functioning correctly. Additionally, we have tested the brand editing feature and it is also working without any 404 errors. Please refer to the attached screenshots and consider clearing the cache of your website and browser.

    Under the Private Content Area

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #362752 Copied
    Avatar: PR
    PR
    Participant
    July 24, 2023 at 19:42

    Hello Tony,

    thanks!
    we are not sure why it was not working before, we then cleared the history and cache of the browser we were viewing it from (google chrome) and then opened a new browser and it started working.

    could the cache be the reason the page was showing an error?

    appreciate the help on this!

    Please contact administrator
    for this information.
    #362854 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 25, 2023 at 06:05

    Hello, @PR,

    Thank you for your response, and we’re glad to hear that the issue has been resolved after clearing the browser’s history and cache. Yes, caching can often be the reason behind certain website display issues, including 404 errors or outdated content. When a webpage is loaded, the browser stores certain elements of that page in its cache to speed up future visits. However, sometimes this cached data can become outdated or corrupted, leading to unexpected problems when accessing the site.

    By clearing the cache, you essentially forced the browser to fetch fresh data from the server, which likely resolved the previous error you were experiencing. It’s a common troubleshooting step that can help in various situations.

    If you encounter similar issues in the future, remember that clearing the cache is often a good first step to try. If the problem persists even after clearing the cache, please don’t hesitate to reach out to us again, and we’ll be happy to investigate further.

    If you have any other questions or concerns, feel free to let us know. We’re here to help!

    Best Regards,
    8Theme’s Team

    #362867 Copied
    Avatar: PR
    PR
    Participant
    July 25, 2023 at 06:54

    Thank you a lot Tony, always a great help!!
    HIGHLY appreciate your help over our journey on X-store.

    #362876 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 25, 2023 at 07:22

    Hello, @PR,

    You’re very welcome! It’s been a pleasure assisting you throughout our journey with X-store. I’m glad I could be of help. If you ever need anything else or have further questions, feel free to reach out anytime. Thank you for your kind words of appreciation!

    Best Regards,
    8Theme’s Team

    #362879 Copied

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