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Brands pages aren't working, coming up as page not found

This topic has 8 replies, 3 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

  • Avatar: andantesash
    andantesash
    Participant
    June 19, 2017 at 22:11

    Whenever I click on a brands page from WooCommerce it comes up with the Page Not Found 404 error.

    I have tried saving permalinks etc but nothing seems to work.

    How do I fix this?

    #166042 Copied
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2017 at 08:13

    Hello,

    Please check the issue with Storefront theme – official WC theme. Let us know the result and provide wp-admin credentials.

    Regards,
    Rose Tyler.

    #166055 Copied
    Avatar: andantesash
    andantesash
    Participant
    June 21, 2017 at 01:31

    Thanks Rose, hopefully you can work out what’s causing the issue of the brands not to work

    Please, contact administrator
    for this information.
    #166106 Copied
    Avatar: laranz
    Laranz
    Participant
    June 21, 2017 at 09:15

    Hi,

    In your backend the permalinks point to https://www.YOURSITE.co.uk/wp-admin/post.php?post=36722&action=edit it takes you to Permalink: https://www.YOURSITE.co.uk/brands/delightfull/ ‎ but the brands page on the menu takes you to https://www.YOURSITE.co.uk/brands/delightfull/ note the difference brands and brand in the URL, that cause the site to be 404.. Can you double check what cause that.

    Let us know,

    Thanks,
    laranz.

    #166124 Copied
    Avatar: andantesash
    andantesash
    Participant
    June 21, 2017 at 20:22

    Both URLs you posted are the same.

    I logged in and checked permalinks and couldn’t see anything related to brands?

    The links in the brands page on my site link to the same links that come from the admin (Products > Brands) then click on view (under brand name) and it takes you to a 404 page error site aswell.

    Please tell me how to fix this issue, or can you fix it if possible

    #166163 Copied
    Avatar: laranz
    Laranz
    Participant
    June 22, 2017 at 02:36

    Hi,

    Sorry, I was wrong. Can you try disable all the plugins including cache plugin that are not recommended/coming with the Royal theme, and see that fixes the issue. After disable that, save the Permalinks once.

    Let us know,

    Thanks,
    laranz.

    #166171 Copied
    Avatar: andantesash
    andantesash
    Participant
    January 12, 2018 at 15:33

    Hi There,

    I am having issues with these again, the brands page when click is coming up with 404 not found OR displaying the first product of the brand as a single product instead of showing all products within that brand.

    Can you help with this

    #181747 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 15, 2018 at 09:47

    Hello,

    Did you try to disable all 3rd party plugins and re-save Permalinks?
    Please also provide FTP access in Private Content.

    Regards

    #181839 Copied
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