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Broken again! - by Jens - on WordPress WooCommerce support

This topic has 13 replies, 2 voices, and was last updated 9 years, 4 months ago ago by Jack Richardson

Jens

Participant

September 21, 2015 at 13:12

Hi, just discovered that the VC doesn’t work for products. I had this issue: https://www.8theme.com/topic/woocommerce-outdated-templates/page/2/#post-88124 and it seemed sorted but now I got this. Also some of the content seems missing.

Pls respond asap. Thank you.

Please, contact administrator
for this information.

#88298 Copied

12 Answers

Jens

Participant

September 21, 2015 at 13:13

The VC button is not there and when I click on the text tab nothing happens.

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Jens

Participant

September 21, 2015 at 13:15

We’re in the proces of translating and duplicating the whole site so things have to work reliable.

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Jens

Participant

September 21, 2015 at 13:30

ftp

Please, contact administrator
for this information.

#88304 Copied

Jack Richardson

Support staff

September 21, 2015 at 13:41

Hello,

There is a notice in VC editor that you’re using outdated elements:
http://storage9.static.itmages.com/i/15/0921/h_1442839233_2456804_5ed4a0fe89.png
You need remove the current Post Grid element and recreate it with the updated Post Grid.

Best regards,
Jack Richardson.

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Jens

Participant

September 21, 2015 at 13:54

True, but that’s on the frontpage. I’m having problems on the product pages. But I deleted the outdated element and the problem is still there…

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Jens

Participant

September 21, 2015 at 15:38

Hi, any progress? Sorry, but I’m on tight schedule.

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Jack Richardson

Support staff

September 21, 2015 at 16:33

Hello,

Could you please show a screenshot of a problem? As I see product page is shown fine.

Thank you.

Best regards,
Jack Richardson.

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Jens

Participant

September 21, 2015 at 17:25

No VC buttons and no showing of text:

http://screencast.com/t/NFyjclOJr
http://screencast.com/t/AZvxy5wuaRsW
http://screencast.com/t/R591F9HmmX

In contrast to: http://screencast.com/t/marQG85Fa7ee
And the settings are set to products: http://screencast.com/t/XFPEp5b6Oi

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Jens

Participant

September 21, 2015 at 23:24

Hi, I don’t know if you done anything but the VC buttons are there now? That’s very good but strange.
Regards
Jens

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Jack Richardson

Support staff

September 22, 2015 at 07:08

Hello,

We did nothing.
So is your issue resolved now?

Best regards,
Jack Richardson.

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Jens

Participant

September 23, 2015 at 01:35

Yes, thank you for asking.

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Jack Richardson

Support staff

September 23, 2015 at 07:16

Hello,

You’re welcome.

Let us know if there are any questions.

Best regards,
Jack Richardson.

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