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Broken galleries in product pages - by victorgonal

This topic has 8 replies, 3 voices, and was last updated 7 years, 3 months ago ago by Rose Tyler

victorgonal

Participant

April 21, 2017 at 09:46

The galleries at the product pages are broken, they don’t work at all. Also the lightbox doesn’t work.

https://blog.victorgonal.com/shop/dresses/good-promo-dress-2/

Just in case that you ask, I cannot provide external FTP access as it requires .pem files

#160817 Copied Theme version: 4.2 WooCommerce version: 3.0.4

7 Answers

Rose Tyler

Support staff

April 21, 2017 at 12:17

Hello,

The problem is related to new WooCommerce version.
Compatibility of our theme with the plugin will be added in a new theme update.
Please wait for it or revert back to old WC version. Thank you for understanding.
Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

Regards,
Rose Tyler.

#160835 Copied

Gartenbrunnen

Participant

July 11, 2017 at 15:57

Hello!

Unfortunatelly this still isn’t working. Please check the lightbox on a product page e.g. https://www.slink-ol.de/produkte/gartenbrunnen/garten-wasserfall-aluminium-quader-kjaer/

Thank you!

Kind regards
Andrea

#167620 Copied

Rose Tyler

Support staff

July 13, 2017 at 08:37

Hello,

You can go to Theme Options > Single Product Page > select Zoom effect and the gallery will be worked. Seems is is our bug that the gallery doesn’t work without zoom selected, I’ve sent the report to our developers, it will be fixed in a new theme update.

Regards,
Rose Tyler.

#167802 Copied

Gartenbrunnen

Participant

September 12, 2017 at 15:38

Hello Rose!

This hasn’t been fixed in the version 4.4, right?

Kind regards
Andrea

#172259 Copied

Rose Tyler

Support staff

September 12, 2017 at 15:54

Hello, @Gartenbrunnen,

We fixed the problem in 4.4 theme version and, as I see, on your site the gallery works fine now.

Regards

#172264 Copied

Gartenbrunnen

Participant

September 15, 2017 at 10:47

Hello @Rose Tyler

we have Lightbox enabled – but it’s still not shown.

Your gallery: https://prnt.sc/glffrf

Our gallery: https://prnt.sc/glffzq

Kind regards
Andrea

#172534 Copied

Rose Tyler

Support staff

September 15, 2017 at 12:45

Hello, @Gartenbrunnen,

On our demo are used old theme version, but on your site Lightbox works fine, please see the same result on my test theme installation – http://prntscr.com/glgs5o

Regards

#172544 Copied
Tagged: broken galleries, product pages, template, woocommerce, wordpress
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