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Broken Site After Update - by carlatgallardo@gmail.com

This topic has 25 replies, 6 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

carlatgallardo@gmail.com

Participant

December 12, 2014 at 02:26

Hello, I just updated my site a bit ago. I followed the video steps verbatim. I have done the same updates in the past with no issue. This time however it completely broke my site. my content was still there but it now says LEGENDA again and it all kinds of crazy. Please help

#29158 Copied

24 Answers

rwlee33

Participant

December 12, 2014 at 03:18

Did you back up the site before updating? There is plugin that copies everything over before you upgrade. Definitely worth checking out, and backing up is a must.

Also, it sounds like you installed the demo content again. If you made a back up, I’d revert to the original. If you didn’t, you might be a little screwed, or you have multiple homepages, custom css pages, etc.

I’d also recommend WPEngine for hosting, they have a similar staging area to test out themes and plugins and a quick backup and revert process.

Good lukc

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CJMillar82

Participant

December 12, 2014 at 03:22

This theme has been nothing but issues. I posted another thread because customers can’t place orders (slight issue!!!) and Google Analytics won’t integrate no matter what tool, plugin, or built in option I use. And now to top it off, I can’t update the theme without getting an error.

Still waiting for help, very frustrated, and considering pulling this site and my other client’s site (on Royal) off these themes onto one that we can get to work successfully if we can’t get this fixed ASAP. *sigh* so frustrating because I really like the look of these themes, but they need to actually work too.

#29160 Copied

carlatgallardo@gmail.com

Participant

December 12, 2014 at 03:23

i have a backup. i am currently using updraft plus. So what is the best way to update a theme w/o scattering your site into pieces? Which method would u say is best/safest to restore my backup?

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rwlee33

Participant

December 12, 2014 at 03:28

Best way is actually to create a child theme, so you can customize there and update without issues.

CJ – sorry to hear it. I’ve managed to make it work, but I found issues with certain plugins (Woocommerce Wishlist – I mean c’mon!) and too many products reeeeealy slows the site down (though only when there are tons of attributes too).

Let me know if you need a hand. I’m in no way an expert, but I’ve figured out how to customize through custom css and make it work.

Check out my wife’s site here: http://www.designbykathryn.com

#29163 Copied

carlatgallardo@gmail.com

Participant

December 12, 2014 at 03:48

I tried to restore my site with updraft plus and it worked… I think . even though i received an INTERNAL ERROR page. Thanks lee for the advice.. I’ll be back on this thread if anything changes. Can i still setup a child theme even though the site is already built?

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rwlee33

Participant

December 12, 2014 at 04:00

Yes, you can add a child theme even though the site is built, but that is not something I’ve done, only something I read about. I’d do a little googling and see what’s out there on child themes.

If you don’t go with the child theme approach, make sure you copy your custom.php css file, theme function file, and any other files you edited.

Then use the plugin Easy Theme and Plugin Upgrades. Make sure you only upload the “Legenda” zip file, not the zip with all the demo content.

That worked for me.

#29168 Copied

carlatgallardo@gmail.com

Participant

December 12, 2014 at 04:12

your info is all very helpful. When i updated i used the v2.5 zip that was provided. I just seem to always have issues with this theme. My woocommerce has some outdated parts as well even though it’s updated to the latest version, go figure lol.

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Eva Kemp

Support staff

December 12, 2014 at 10:32

Hello @carlatgallardo@gmail.com.

We can help you to update the theme.
Please provide us with wp-admin panel and FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#29225 Copied

carlatgallardo@gmail.com

Participant

December 13, 2014 at 20:58

Thank you Eva, I have enclosed my info. I’m currently not able to update VC plugin either. Along with the woocommerce files that have been updated. especially the Bulk Edit feature. Thanks again so much.

Please, contact administrator
for this information.

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rwlee33

Participant

December 15, 2014 at 04:55

unsubscribing, I hope you get it working

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Eva Kemp

Support staff

December 15, 2014 at 12:25

Hello @carlatgallardo@gmail.com.

Please provide us with wp-admin panel credentials as well.

Thank you.
Regards,
Eva Kemp.

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carlatgallardo@gmail.com

Participant

December 15, 2014 at 16:58

sorry about that .

Please, contact administrator
for this information.

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Eva Kemp

Support staff

December 15, 2014 at 18:32

Hello @carlatgallardo@gmail.com.

I’ve updated the theme and plugins Visual Composer, Revolution Slider.
Please check your site now.

Thank you.
Regards,
Eva Kemp.

#29630 Copied

carlatgallardo@gmail.com

Participant

December 15, 2014 at 19:07

looks great, thanks! i was wondering if you knew why it tells me this “Your theme has bundled outdated copies of WooCommerce template files”? I know some function like setting Bulk Edits on Variable products doesn’t currently work, wondering if it has to do with that message.

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Robert Hall

Support staff

December 15, 2014 at 19:16

Hello,

You can hide this message. It does not affect the performance of your website.
This files will be updated in the next theme update.

Regards,
Robert Hall.

#29644 Copied

carlatgallardo@gmail.com

Participant

December 17, 2014 at 07:15

Sorry but I have to re-open this topic. Today things were going fine, I added some products, etc. Finally I went to change a font color, I hit save changes and BOOM my site turns into LEGENDA again. Specifically some styling, spacing and my header is completely changed. Any advice on why this is happening to me? thanks

https://dreamscometrueapparel.com/

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carlatgallardo@gmail.com

Participant

December 17, 2014 at 07:24

Please if you could respond ASAP. We were supposed to launch tomorrow. This issue has given me great embarrassment.

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Eva Kemp

Support staff

December 17, 2014 at 14:14

Hello,

We recommend you to check log files of the site for any errors on a server.
Ask you host to look into them, some reason may be found.
Also try to restore the site and we’ll update the theme again.

Thank you.
Regards,
Eva Kemp.

#30029 Copied

carlatgallardo@gmail.com

Participant

December 17, 2014 at 16:18

I checked my error logs there is nothing. I checked my Access logs as well but i’m not sure what to look for. I did not want to restore again because I will have lost everything I did for 1 day which is about 8 hours of work. this is the 2nd time this has happened and all around the same time I hit SAVE CHANGES under theme options. If nothing is coming up in the logs, then you suggest I keep restoring when it decides to break?

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Eva Kemp

Support staff

December 17, 2014 at 17:35

Hello,

As I see your site is working fine now.
Have you changed anything?

Thank you.
Regards,
Eva Kemp.

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carlatgallardo@gmail.com

Participant

December 17, 2014 at 20:08

yes, I restored my database from a previous state. unfortunately I lost all css changes and plugin changes. I hope I dont have to do a restore everytime I make updates to theme options.

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Robert Hall

Support staff

December 18, 2014 at 09:11

Hello carlatgallardo@gmail.com,

In this case you need use custom.css file or Child Theme and after the new theme update, you don’t have to worry.
Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be.
Read more here about Child Theme: https://www.8theme.com/demo/docs/legenda/index.html#!/child_theme

Regards,
Robert Hall.

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tbijeux

Participant

December 27, 2014 at 21:35

Hi there,

How do I create a form, similar to the Contact Us form? I would like to create a separate page for product submissions.

Cheers

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Eva Kemp

Support staff

December 27, 2014 at 22:40

Hello @tbijeux,

Please read our documentation how to create Contacts page:
https://www.8theme.com/demo/docs/legenda/index.html#!/contacts_page

Thank you.
Regards,
Eva Kemp.

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