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BROKEN SITE … HELP! TENGO PROBLEMAS CON EL SITIO

This topic has 6 replies, 3 voices, and was last updated 2 years, 12 months ago ago by Olga Barlow

  • Avatar: Toledano
    Toledano
    Participant
    November 13, 2021 at 08:06

    Please, contact administrator
    for this information.
    #308408 Copied Theme version: v.8.0.9 WooCommerce version: Versión 5.9.0
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2021 at 10:24

    Hello,

    Thanks for using our theme.
    There is a critical error on your Home page. Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

    Regards

    #308470 Copied
    Avatar: Toledano
    Toledano
    Participant
    November 13, 2021 at 18:39

    Please contact administrator
    for this information.
    #308599 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 14, 2021 at 08:22

    Hello,

    As we can see, your Home page works fine now. You just need to go to Theme Options > click on Publish to apply correct styles here – https://gyazo.com/7975057d585ba215cf5b8def2ef55db9

    Have you changed wp-admin access – https://gyazo.com/0cdbae7281f21c27ae021a2f9ee1f5cc ? Is there anything else we can help you with?

    Regards

    #308609 Copied
    Avatar: Toledano
    Toledano
    Participant
    November 22, 2021 at 19:49

    Hello, good afternoon I hope you are very well.

    Please contact administrator
    for this information.
    #309559 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 23, 2021 at 15:31

    Hello,

     

    Take our apologies if our support was not helpful for you. You can submit refund request here https://themeforest.net/refund_requests/new

    But make sure that you submit refund for the support, not for the theme license.

     

    Regards

    #309625 Copied

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