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Broken Theme - by masseyn - on WordPress WooCommerce support

This topic has 11 replies, 3 voices, and was last updated 5 years, 11 months ago ago by Rose Tyler

masseyn

Participant

January 23, 2019 at 14:30

Every time I click update an option from within theme options, for example adding something into the custom css area the site breaks when I click save. All of the custom CSS blacks out and all of the options such as responsive design being turned on goes to off.

If I turn these options back on and click save they do not save and I have to restore the db back to before the changes.

Using a child theme of WooPress

HELP!!!

#207828 Copied Theme version: 4.5.1 WooCommerce version: 3.5.3

10 Answers

Olga Barlow

Support staff

January 23, 2019 at 15:57

Hello,

Provide me with the Dashboard and FTP access to your site to check and help you.

Regards

#207904 Copied

masseyn

Participant

January 23, 2019 at 16:23

I have provided the details on our copy site so not to break the main site as its in production and live….

Please contact administrator
for this information.

#207949 Copied

Olga Barlow

Support staff

January 23, 2019 at 17:11

Hello,

And FTP access, please.

Regards

#207981 Copied

masseyn

Participant

February 22, 2019 at 13:18

Hi this has happened again. It seems like if i update anything on the custom css options of the theme it completely blanks out all of the custom css fields and also sets all the feature switches to NO. I restored the database to roll back to a working version and thought this was fixed but in my store if i go to page 2 the format, sidebar etc are all wrong.

Please help, this is a production website and is causing me huge issues.

Please contact administrator
for this information.

#209646 Copied

Rose Tyler

Support staff

February 22, 2019 at 13:37

Hello,

I’ve checked https://your-site/shop/page/2/ and it looks the same as the main shop page.
Please describe what exactly is wrong and provide screenshots. You can use such screenshot maker as Lightshot https://prnt.sc/
Also, ask your hosting provider support to create FTP account to your site files and give us the credentials (hostname, username, password, port).
Only custom css can’t be changed via Theme Options?
You can add custom css code in style.css file of the child theme instead of Custom css area in Theme Options.

Regards

#209647 Copied

masseyn

Participant

February 22, 2019 at 13:44

For example if i turn on the For Sale or New icons in theme options and click save, it doesnt save. The Custom CSS in theme options goes blank when i update anything on the theme options. Thats why my store has not sidebar or product titles or anything….

#209648 Copied

Rose Tyler

Support staff

February 22, 2019 at 13:51

Enable WP debug mode https://codex.wordpress.org/WP_DEBUG to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Try to disable 3rd party plugins and check if one of them causes the problem.
Provide us with FTP access so we can take a closer look.

Regards

#209649 Copied

masseyn

Participant

February 22, 2019 at 13:52

I have updated my style.css in the child them with the content but doesnt seem to be affecting my front page. Also doesnt affect the format of the titles etc on the products.

Please contact administrator
for this information.

#209650 Copied

masseyn

Participant

February 22, 2019 at 14:05

ok i have set this to True. I have not added any new plugins to my site for some time?

I added an export / import plugin today but the site had already gone wrong by then. I did this as i can only roll back the database and files to fix the issue but then i lose orders from the DB !!!

#209651 Copied

Rose Tyler

Support staff

February 22, 2019 at 14:16

I can’t connect to your server using FTP. Please check access. What port should we use?
Your site looks better now. Have you restored the backup or solved the problem?
To be able to see changes in Style.css on frontend you need to clear cache.

Regards

#209652 Copied
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