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Brother, I have a problem when scrolling the page

This topic has 4 replies, 3 voices, and was last updated 5 months ago ago by Andrew Mitchell

solyman111

Participant

July 20, 2024 at 00:05

See the attached clip, the page is not stable, the page is moving poorly

Files is visible for topic creator and
support staff only.

#405938 Copied Theme version: 9.3.15

3 Answers

Tony Rodriguez

Support staff

July 20, 2024 at 12:54

Hello, @solyman111,

Thank you for contacting us and for using XStore.

We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

If the issue persist, Please create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and patience.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#406007 Copied

solyman111

Participant

July 20, 2024 at 19:54

Dear, the problem still persists even after changing the theme. Please help me. What should I do if I intervene and review my settings?

#406043 Copied

Andrew Mitchell

Support staff

July 20, 2024 at 20:02

Dear solyman111,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#406044 Copied
Tagged: brother support, page scrolling error, page scrolling issue, woocommerce problem, woocommerce wordpress templates, wordpress scrolling fix, wordpress troubleshooting
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Brother, I have a problem when scrolling the page

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